BirchboxReviews of birchbox.com

Entregas rápidas, se da lo que se promete, ofertas varias... la suscripción mensual de las cajitas me parece una forma incríble de descubrir productos nuevos. El acierto o no de los productos dependerá del factor suerte y del abanico de posibilidades a que estés abierto.

Service client incompétent J'ai passé plusieurs commandes entre le 24/11 et le 27/11 regroupées en une livraison avec une box prévue en décembre (livraison maximum le 20/12). La commande a été expédiée le 20/12 avec une livraison prévue le 29/12. Pour les cadeaux de noël c'était déjà mort. Mondial relay qui se chargeait de la livraison, n'a pas déposé ma commande au point relay que j'avais choisi mais à un relay se situant à plus de 20km de chez moi. 3h aller retour en transport. Je les ai appelé plusieurs fois pour qu'il rapproche le colis de mon domicile. Ils s'en foutaient totalement. Ils découvraient qu'à noël il y avait un accroissement de leur activité et justifiaient ce changement comme ça. Comme c'est bizarre, noël pour moi c'est chaque année, y a pas de surprise à avoir. Même réponse chez Birchbox. En gros ils s'en foutent. Le service client a été lamentable, ne m'a donné aucune solution à part de voir avec Mondial relay ou d'attendre que le colis reparte chez eux pour me le renvoyer ou me le rembourser. Cela fait maintenant un mois 1/2 et toujours rien. A fuir.

Die Box war von aussen sehr schön und die Produkte waren genau wie auf den Bildern. Ich bestelle bestimmt bald nochmal!

When I first signed up for Birchbox, I was excited. One of my friends had gotten a subscription as a gift and loved what she got. When I first signed up, I was so excited. To be clear, this is not at all about the products. If you're looking for reviews on that, this is not what I'm going to be talking about. From the moment I signed up with Birchbox, I had problems. This was mid to late November 2017. First off, I messed up putting my info in to pay for the monthly subscription twice and both times they made me renter it, they CHARGED ME. Now, keep in mind, these were invalid charges that eventually fell off my card within the next two weeks (twice the amount of time customers service said they would). In the meantime, the subscription along with the other products I had purchased, maxed out my card. I immediately contacted customer service and they assured me that these charges weren't real and they would disappear within 3-5 business days. Nope. I shifted money around and managed to try again to buy the stuff for real and I got declined again and had now 3 tried and failed attempts and no money. When I finally borrowed someone else's card, it went through and I got my box and add-ons. Fast forward to early December. I try to switch over to my card, which now has money, to no avail. I have a theory that my bank has blacklisted Birchbox because of how many times it has falsely charged my card. I decide to continue using the other person's card and pay them back the money it costs. But wait, when they try to charge that card, it apparently doesn't work. I'm fed up with all the card business and contact them asking if I can switch over from a card to PayPal or a check even. This way I'll be in control of my money even more. They respond saying we should talk over the phone. The first time I miss their call and reschedule. The next TWO TIMES we agree on, they never call. I finally get a straight answer saying that PayPal or a check isn't possible. I contact them again telling them I am done with them and ask them to unsubscribe me. This is the only thing they have done right. In short, the products are pretty okay, but the customer service and the actual act of buying stuff is terrible. I know people who don't have this problem but I am never, in my life, going to buy another subscription with this company. From them saying I didn't get my box when I did (which is a whole other story) to incapacitating a card I needed for roughly two weeks, this company isn't worth it.

Very disappointed at my recent Birchbox subscriptions. Not at all worth it. I won’t be continuing subscribing any more. Plenty of better beauty subscriptions out there who give u better value for money and good products Not happy at all Birchbox

I'm so down with Birchbox. I've been a subscriber for 3 or 4 years now, and overall I'd say I enjoy 90% of the boxes I receive. The samples are so generous I often don't even have to buy full-size versions. I've also discovered a lot of great products through Birchbox.

I am very very disappointed with my first birchbox. There were a number of items advertised in this months birchbox that I use regularly however I did not receive any of them and have received the low end items. I shall not be ordering again.

I’ve seen many reviews saying the shipping is great, but that hasn’t been my experience. Birchbox uses Bestway Parcel Service to ship my boxes to me in Orlando, FL and it’s TERRIBLY slow. My box will sit at Bestway’s warehouse in Atlanta for a full week before they finally give it to USPS and then it takes another day or two to get to me. I get that they can’t be as fast as Amazon but good heavens, that is extremely slow shipping for today’s standards! Other than that, my boxes have been decent. I would like bigger samples, enough for more than a couple uses, but they’ve been good products nonetheless.