Laura M.
Be warned
Be warned. I subscribed for a ONE month box on the 30th May with a cancellation at any time. My box arrived a couple of days later , it’s was unimpressive for nearly £13 so I cancelled that day. Then another box arrived the next day ,which they also billed me for! I was billed just 2 days apart from the 1st box and according to Birchbox this is allowed because I joined on the last day of May so they have billed for a June box too even though I haven’t been subscribed for more than a week let alone a month. I have only had one reply from them, so guess they are clinging on to that and ripping people off is probably how they stay in business. Be careful when you subscribe as that information was no where to be seen when I did.
Response from BirchboxJun 12, 2018
Hi Laura, We're sorry to hear you were unhappy with the samples received in your first Birchbox! I would love to provide additional insight regarding how the subscription works. As your box was purchased off cycle, the second charge for your next box occurred much sooner than expected. Starting with your second box, which was the June box, we billed on the 1st which is the standard for all Beauty subscriptions. We apologize if this was not clear when you originally subscribed! Please feel free to contact Birchbox UK at [email protected] or give them a call at 0203 137 6174 if you'd like to further discuss.