BirchboxReviews of birchbox.com

Emailed regarding a damaged product - no response. Emailed regarding a none delivery, Hermes say they delivered the box a week ago and left it at the reception, that’s novel as I live in a house without a reception and there was someone home all day on the day Hermes are saying they delivered. Birch Box your customer service is terrible. It looks like I’ll be unsubscribing again for the second time but I’ll not be subscribing again. Get your act together there are plenty of competitors out there!

I was very excited with the Birchboxes at first, nice good quality products and few really nice surprises. Lately I haven't been very lucky with it - boxes have gone missing, broken products and non-existent customer service. The only way to contact them is by email and I keep getting automated messages saying they've received my email but nobody actually responding to emails for days. Also a lot of repetition in the boxes - a lot of cheap skin products and make-up removers in minuscule sizes.

really happy with my subscription, i get the coolest products for only ten bucks a month.

Birchbox content has got meaner and meaner over the past year and now represents very poor value for money. It's even worse when the products they send cannot be used by you. I'm dark skinned with curly hair and I've repeatedly written to Birchbox about this matter and even sent photos to show them what I mean. The first time I wrote they asked me to give them time to rectify the problem. They simply continued to provide products which I had to give away. The last time I wrote I sent sent photos to show them what I mean. I have not had any acknowledgement. I've asked for a complaints procedure or contact details of their CEO and I've had no response.

Cancelled my subscription a few days before the cut-off (around 25th June) and they billed me and sent me July's box anyway, I emailed them and they told me I cancelled it too late and said I cancelled it on the 4th July which was atleast a week after I cancelled so I know that's definitely not the real date! I replied twice telling them they've made a mistake but they seem to just be ignoring me now, absolute scam artists, I wouldnt recommend and will be taking my payment details off just incase they try it again.

Be aware. >>>Birchbox has an appalling customer service and enquires aren't solved properly. >>>They have a telephone number, in which they not answer not reply ■I cancelled 2 accounts from 4 active ones in June on time, and I was charged anyway even though they DID NOT HAVE MY BANK DETAILS COMPLETED! How they DID, I don't know. ***FRAUD*** ■Had an active account with a 3 months free gift card they sent me on June, and I was charged this month (July). They cancelled it without being required After contacting them several times, they do not give a proper response, it's just mixed explanations and asking once the boxes are received they must be sent back to get a refund. So you'd need to pay postage also. The courier tried to deliver the boxes today, I rejected them and IMMEDIATELY I let them know demanding my refund FOR THREE charges, almost £40!!! I did not get a reply, obviously!!! Impossible to get in contact with them by phone, you leave a message and they don't call back. And by mail they can 2-3 to response I'm tired of this quite frankly. I just want my money back. Money that they took Fraudulently!!!

On going issue - they don’t read your email properly and answer the question so it goes all round the moon to different advisors !!! Which is infuriating !! I tryed to phone yesturday that was a TOTAL JOKE !! ... left all my details when the ringing finally went to voicemail and nobody got back to me !! I’m now awaiting a response on something that’s been missing out of my MAIN shop order with them that they didn’t put in my box but charged me for !!! This has gone on for days with no successful conclusion . Iv been loyal to brand for over a year now but my patience wearing thin and seriously thinking of changing to a different brand and they will lose my £120+ month a year Alison Buckley

Très mauvaise expérience. Après avoir été abonnée il ya 2 ans je me suis réinscrite le mois dernier. Ma box m'a été volée et le service client m'a indiqué me renvoyer une nouvelle box il y a maintenant une dizaine de jour, à ce jour je n'ai toujours rien reçu. Bien dommage de n'avoir aucun suivi de colis via le site, tout ça pour des économies de transporteur. Je viens de me désabonner et ne manquerai pas de partager mon expérience désastreuse