BirchboxReviews of birchbox.com

J'ai été débitée deux fois. Le service client me dit que c'est parce que j'ai deux comptes alors que pas du tout et on me donne toutes les données de la deuxième personne qui porte le même nom que moi (merci le respect des données personnelles des clients ) J'ai contacté l'autre cliente qui me dit avoir été debitee aussi. J'ai posé plusieurs questions au service client aucune réponse. Nul. Je me désabonne et franchement ne vous abonnez pas ça ne.vaut pas le coup.

Disgrace. Customer service is no exsistant. They took payment for another 6 month subscription because I failed to cancel in the small window you get to cancel it. I called emailed FB messaged and get replies days later saying if I return the 1st box I recieve back they will refund me the whole 6months. I returned the box with the shipping label they provided me with.... 1 month later still no refund. They told me they have not received my box back. Now I have paid 75 quid and have neither a refund or box. Swerve clear of this unorganised scam

Firstly the products are okay. Nothing fantastic but ok. Fine, I can live with that. I wouldn’t want a years worth of boxes but they are mostly not terrible. HOWEVER - their customer service is a disgrace. Clearly there is some kind of HR nightmare or whatever because it seems they must have limited people working for them. They seem to think it is perfectly acceptable to provide NO customer service. It is abhorrent. You could send them thousands of emails and you would be lucky to receive a reply to one of them. My last box never arrived and Hermes claims it had been delivered which is interesting because the boxes go to my work address which is flooded with CCTV. No delivery attempt was even made. I’ve written to Birchbox regarding this and have had no response. Get a Glossybox or something. These guys suck.

Really happy with Birchbox (3 months in) Samples work out at £2 each (not including p&p) so to me it is always good value for money. Occasionally there will be a full size product. I fail to understand complaints re size of items - it is clear that Birchbox offers treat size goodies - to try and test before purchasing a full size item if you wish. I will use most of the items - and those that I don’t make ideal stocking fillers/hamper gifts. Box designs are always lovely. No problems so far with delivery or condition of the products.

I've been with birchbox for quite some time now and I'm quite surprised to see so many bad reviews. For me, the little treats in the mail each month are something I look forward to. Ive had very little issues in the past. Once an item arrived broken in the box, I spoke to customer services and they resolved it quickly and sent me the item again separately. I do agree that not all items are great in the box but you do get to try out lots of new products and can then decide whether you want to buy full size or just keep them as miniatures which you can take with you when you go on holiday, I've done that so many times. I've purchased some full size products too after trying the mini versions from the box and i was so happy that i got to try some things before buying the full size, and it definitely helps that once you become a VIP member you get 15% off all your purchases. Overall I'm a happy customer and don't have anything bad to say.

Just started but love it so far. Gorgeous packaging, cute products and stuff I wouldn't normally try. Yeah ok you can probably get it £ for £ elsewhere if you really want to, but I love the surprise element and feel like I'm getting a gift for myself each month (plus if you've missed someone's birthday and need a quick present I'm told this works brilliantly. Apparently. Said a friend...). No problems with delivery or ordering and hope it continues that way!

Problem after problem with delivery with this company. The whole reason I subscribed was as a little treat for myself, so to have a constant battle finding out what had happened to each month’s box just totally defeated the purpose. I can see on instagram that many other customers experience the same issue, as well as problems with the contents - broken or missing items, items which don’t match your beauty profile. Honestly it’s mostly crap boxed up in a pretty package, I wouldn’t bother subscribing.

Really happy with my monthly Birchbox. I was recommended this by a friend, and I’m more than pleased. Great samples, great price! Love the box designs too. Thank you Birchbox!