BirchboxReviews of birchbox.com

I ordered two birch boxes as part of a Black Friday deal. On the 21st November I received an email to tell me my birch box had been dispatched and was on its way. On the 22nd I received an email telling me that there were delays in dispatching the boxes due to unexpected demand, and they could confirm that my boxes would be dispatched by EOD 28th November. Today (28th November) at 17:36 I’ve received yet another email, confirming that my boxes will be dispatched by the 3rd December!

I have used birchbox before and moved away from them due to the samples being quite small and deliveries becoming later and later. However they had this great offer 2 boxes for £5 - you can not go wrong with that. I have received an email confirming my order has been dispatched on the 21st November, an hour later I get an email that due to the large amount of orders the order will be delayed till 28th November, today I have received yet another email that there will be a further delay till 3rd December. Technically I will be receiving my November box in December. Potentially my December Glossybox will arrive sooner than those 2 boxes. Very disappointed

The worst. You order a box, receive nothing for a month, because they say they are “busy”. You can’t get hold of anyone on the phone, just an automated message that states their inbox is full. You send emails and messages through Facebook etc., don’t receive a reply back apart from the automated “you are important to us and sorry about the delay in getting back to you” lies. In the meantime whilst they are apologising and ignoring you, they are PROMOTING other boxes and deals, when they already can’t deal with the demand! How about you sort your already existing customers out rather than trying to make more money!

I honestly enjoyed getting my Birchbox until this month when they took the money and never sent my box. Blamed it on a warehouse error but still didn’t get anything despite taking my money. No replies to my emails and social media messages just get ignored. Sad to say but I will be cancelling and never recommending them to anyone.

They will take money before sending goods. Have tried cancelling but they still took the next months payment. Box not worth it. DO NOT SUBSCRIBE

I find the shipping of Birchbox to be a very painful experience. The products are fine but I think it’s ridiculous that they promptly take your money on the 1st of the month and you are still waiting for delivery in the middle of the month. It’s a monthly subscription service, it’s not a surprise what people are going to be ordering, the company knows in advance what is going out so there really is no excuse for such delay. I think I’m going to start looking at other beauty boxes as Birchbox are irritating me.

BEWARE!!! Joined last month and never got the first box. Now they have taken ANOTHER £12.95 after I cancelled and still have never received anything! Their phone is never answered (always get an answerphone) and although I have left many messages, they have never returned my call. Poor service! They have had £25.90 of my money and never sent a box!

This company has been a wonderful experience. If I have any problems they fix them immediately. I receive my box on time every month and receive things that I will actually use. The last box I received I was missing an sample. I went on the website and went onto the help center and informed them I was missing an item. I was just letting them know and wasn't expecting to actually receive that item. But they shipped it separately to my house. Thank you Birchbox for making my month.