Bioness Medical, Inc.Bioness is the leading provider of innovative technologies helping people regain mobility and independence. Bioness solutions include functional electrical stimulation (FES) systems, robotic systems and software based therapy programs providing functional and therapeutic benefits for individuals affected by central nervous system disorders.Learn About UsContact Us
Bioness Medical, Inc. (bionessmobility.com) has 1,541 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Health Equipment · Aliso Viejo, California
Excellent
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Excellent
Health Equipment · Maywood, California
Excellent
Health Equipment · RANCHO CUCAMONGA, California
Excellent
1,541 approved reviews, newest moderated first
Michael S.
The support ive received from Kyle after my purchase has made using the bioness so much better.
Response from Bioness Medical, Inc.Apr 25, 2023
Hi Michael - We appreciate you leaving this review! We're so happy to hear you are having a positive experience our team and are seeing success with your device. We wish you the best in your mobility journey, keep up the great work!
Jesse B.
The team was patient and helpful through the entire process and always responded to me in time.
Response from Bioness Medical, Inc.Apr 25, 2023
Hi Jesse - Thank you for leaving this very thoughtful review and we are thrilled to hear you had a positive experience with our team! We wish you the best in your journey and if there is any additional assistance we can provide, please feel free to give us a call at 855.902.5252 Monday–Friday 7am–5pm PST.
Valued Customer Jessica M.
I love my Bioness. It helps me move my legs. Megan my rep was fantastic to work with.
Response from Bioness Medical, Inc.Apr 25, 2023
Hi Jessica - We appreciate you leaving this thoughtful review! We're happy to hear that you had a positive experience with your representative, are having success with your device and seeing an improvement in your mobility. We wish you nothing but continued success with your mobility.
Caleb J.
The local rep has been great! I can text or call him and he responds quickly. He has helped set it to make sure we know what we are doing. The ordering process was great and they call and make sure we don’t needed anything else.
Response from Bioness Medical, Inc.Apr 25, 2023
Hi Caleb - Thank you for leaving this review! We are thrilled to hear that you had a positive experience with our team and securing your device. We wish you nothing but success on your mobility journey!
Zaheer M.
I have been unable to use the device because it does not work correctly, and the company only has one rep for Florida. So I have a very overpriced device that I am making payments on my credit for that I cannot use. I can see the possible benefits of using it, but for now, it's just an overpriced tense device on my countertop. Realistically this device should not cost more than $500 for what it does and the design. Since my stroke, all I have been experiencing are companies with terrible service for overpriced devices. there is no sympathy for the patients who need help recovering from a stroke. Bioness is at the top of the list in taking advantage of people who need devices like this. How is the cost so high for something like this that might have cost the company less than $100 to manufacture that when it doesn't work right you can't use it?
Response from Bioness Medical, Inc.Apr 25, 2023
Hi Zaheer - Thank you for this review, we value customer feedback and appreciate you sharing your opinion. We’re committed to meeting the service expectations of our customers and strive to continuously improve. We are actively working with insurance companies for improved coverage. We apologize for any inconveniences you have experienced. In order to determine next best steps, we recommend meeting with your local representative to assess the usage of your device. We would like the opportunity to evaluate your settings and adjust your technology to maximize performance. We will request that your local representative reach out for an in-person adjustment or to see if any further assistance can be provided. Our team will connect with you soon and you are always welcome to give us a call at 855.902.5252 Monday–Friday 7am–5pm PST.
Amy W.
Every since Bioness was bought out, their customer service has gone downhill. Ordering supplies is ridiculously difficult and the quality of the equipment isn’t as good.
Response from Bioness Medical, Inc.Mar 28, 2023
Hi Amy - Thank you for this review, we value customer feedback and appreciate you sharing your opinion. We apologize for any inconveniences you have experienced. We would like the opportunity to review your feedback further. Please could you contact us at 855.902.5252 Monday–Friday 7am–5pm PST? You may also try a member of our Customer Relations Team at 661.476.6598. We’ll work with you to resolve any issues as quickly as possible.
Sandra W.
That L300 stimulator has truly changed my life and giving me my confidence back, it has been over 10 years since I was able to move my right leg, hip and foot in a normal manner. I wake up each day looking forward and driven to achieve walking better everyday. Just to go to bed and knowing that I have been blessed to receive such a device to help me it's awesome. To whomever that created these devices to help as function a little normal is an outstanding and Noble thing. May they be blessed a million times over for what they have done. I realized when I could walk normal I took it for granted but when you can't you become appreciative to any spark of normalcy in your life again. Thanks again
Response from Bioness Medical, Inc.Mar 17, 2023
Hi Sandra - We appreciate you leaving this very thoughtful review and are thrilled to hear you are having a positive experience with your device and seeing an increase in your confidence and mobility! We wish you the best in your journey and if there is any additional assistance we can provide, please feel free to give us a call at 855.902.5252 Monday–Friday 7am–5pm PST.
Ruth Ann L.
I'm 100% enjoying my Bioness L300 at this time- have enjoyed working with my rep so much also! This is easy to use and get used to wearing all day; My only wish is that they would develop an apple watch app to compliment the phone so I am not tied to that to adjust the strength. Please add that!
Response from Bioness Medical, Inc.Mar 17, 2023
Hi Ruth Ann - Thank you for this review! We value customer feedback and appreciate you sharing your thoughts and opinions, especially regarding ways we can improve. We're happy to hear you had a positive experience with our team and having success with your device! We wish you the best in your mobility journey.