Bioness Medical, Inc.Reviews of bionessmobility.com

I am very excited with my new Bioness! At last, I can walk without stumbling every 10 yards. My confidence about walking is so much higher now. It took a week adjust, but after two months, I have become accustomed to using the calf/dorsiflexion cuff and the thigh cuff. Katie and Erin, the PTs who trained me on it, have been quite thorough and answered my questions. I have found the investment has been well placed. Footnote: I have MS, and back issues, and it has worked for me.

The people are so nice to work with and very friendly.

Great product/device that is very helpful

The software has been hit-or-miss with respect to pairing with bluetooth but i have been having better luck this past month. I have found that if I restart my phone and disconnect all other bluetooth devices, it connects to my lg300 more consistently. Wearing cuff every day and it works great to control foot drop and facilitate longer walks with reduced fatigue. My only question is how do I protect the skin under the electrodes from electrical irritation? My orthotist has it adjusted properly, I keep the pads wet and turn off the device after use for 2 hours, but I still have a reaction from the FES. If I could use it without the skin rash I would give it 5 stars! BIONESS HAS REACHED OUT (thank you!), BUT THE PHONE # IS NOT VALID.

Customer service needs to learn how to service. We had to send in our device to be repaired. I can’t tell you if it was correctly repaired because we did not get electrical cord back with device. I called for help and was willing just to buy a new cord to avoid all the red tape as we’ve already not had the device for over a month. I was told I basically had to start over with getting the device repaired but this time with a new issue-no cord. Considering the fact that the cord was not returned with the device after it was fixed this is ridiculous. The customer service person did not show any compassion nor did she care that the company screwed up by not sending cord back. It is my problem not theirs.

To say Bioness changed my life is an understatement. Over nine years ago I was diagnosed with ms. Over 5 years ago, I developed a drop foot and right leg weakness due to a MS attack. I am an avid snowboarder, rock climber, and runner. This past summer I bought a Bioness and have been able to Rock Climb and snowboard endless powder with confidence. Something I haven't been able to do in 5 years. The technology is amazing and I look forward to the advancements it will bring over the coming years.

Great experience and thorough explanation

Dipesh completed training for my team of 15 occupational therapists, which is no easy task. He did an amazing job! The presentation was informative and engaging. Dipesh was patient and answered all our questions and he made himself available for any future questions from the team. Thank you Dipesh for all your help!