Ramon E.
Sales Tactic
My experience with Bioness felt like a bate and switch. As long as I was interested and the sales person thought I might purchase, she was cordial and accommodating. Once the purchase was made/approved with insurance, no one was available to provide assistance or trouble shoot with me. Very disappointing. And, worse, the device has not worked.
Response from Bioness Medical, Inc.Mar 13, 2025
Hi Ramon - Thank you for bringing this to our attention as customer feedback is very important to us. We apologize for any inconveniences you may have faced and want to ensure you feel supported throughout your journey with us. We have requested that your local representative reach out to provide additional assistance, and you are also welcome to call us at 855.902.5252 Monday–Friday 7am–5pm PST with any questions or to schedule additional support sessions.



