Bioness Medical, Inc.Bioness is the leading provider of innovative technologies helping people regain mobility and independence. Bioness solutions include functional electrical stimulation (FES) systems, robotic systems and software based therapy programs providing functional and therapeutic benefits for individuals affected by central nervous system disorders.Learn About UsContact Us
Bioness Medical, Inc. (bionessmobility.com) has 1,541 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Health Equipment · Aliso Viejo, California
Excellent
Health Equipment · San Francisco, California
Excellent
Health Equipment · Maywood, California
Excellent
Health Equipment · RANCHO CUCAMONGA, California
Excellent
1,541 approved reviews, newest moderated first
Michael H.
Helpful service long wait time till the end
Response from Bioness Medical, Inc.May 20, 2020
Hi Michael, congratulations on your new device. Sorry to hear about the long wait, we're working to correct this issue and become more efficient. Please contact us at 1.800.211.9136. if you have any questions or problems.
Andria P.
I have not yet been able to get my new Bioness 300GO calibrated for me because of transitioning from our winter home in Arizona to our summer home in Michigan. I have an appointment with my regular physical therapist on Tuesday April 14 and will learn then whether or not he can do this for me or if I will have to wait until the Bioness rep for this region comes to the Health Source facility where I receive my therapy treatments. Sorry this is taking so long, I'll just blame it on the technical problems which necessitates changing protocols. Sincerely, Andria Plonka
Response from Bioness Medical, Inc.May 20, 2020
Hi Andria, congratulations on purchasing your new device, I'm sure you're excited to start using it asap. Let us know how your appointment with your therapist works out. We're happy to help coordinate with your Bioness rep. You can always reach Bioness at 1.800.211.9136.
Rachel L.
An easy experience, can really tell a difference in my gait. Thank you to Shauna Messer who went above and beyond getting it to me during the pandemic.
Response from Bioness Medical, Inc.Apr 7, 2020
Hi Rachel - Thank you so much for your feedback. :-) Shauna does an amazing job working with individuals to ensure they get the care they need. We are grateful that you were able to receive your device in the current climate we are facing. If you ever have any questions or need help with your device, please don't hesitate to reach us. We are here for you. Sincerely, The Bioness Web Marketing Team
Andrea T.
I’m so excited! Lorena worked very hard to get me set up!
Response from Bioness Medical, Inc.Apr 7, 2020
Hi Andrea - Thank you for writing this review. Lorena proudly works with customers to ensure they are satisfied in every process. If you ever have any questions regarding your account or device, please don't hesitate to reach out to us. We are here to help. Sincerely, The Bioness Web Marketing Team
Andrea A.
I love this device! I have a feeling it will change my life forever. My gait looks almost normal and the need to compensate is no longer necessary.
Response from Bioness Medical, Inc.Apr 7, 2020
Hi Andrea - Thanks so much for sharing your experience with us! If there is anything we can do to help along your journey or if you have any questions, please don't hesitate to reach out to us. Sincerely, The Bioness Web Marketing Team
George C.
Absolutely the best product. Changing my life! Great customer service
Response from Bioness Medical, Inc.Apr 7, 2020
Hi George - Thank you for writing this review. :-) If there is anything we can do to aid in your journey or if you have account questions, please don't hesitate to reach out to us. Sincerely, The Bioness Web Marketing Team
MS P.
Love the devices, and Bioness PTs and Customer Support! They've went above and beyond! Only reason for 4 Stars - total cost for both units and on top of that have to pay additional costs to purchase the app and pads. Bioness ran deal on free pads for a year, but only if I was able to purchase devices before the end of the year (holiday season). Would be nice if year/lifetime supply of pads were included in the purchase. Update: Thank you for your quick response to my posting and for making me aware of the grant of up to $500 in matching funds! I received a donation from the MS Society to assist with the purchase of my Bioness device, and I can use the matching $500 to help with purchasing the year's supply of electrodes I will need. What do I need to do in order to secure the $500 in grant funding? Thank you!
Response from Bioness Medical, Inc.Apr 7, 2020
Hi - Thank you for this review and for your suggestions! :-) We understand your concern over cost and are currently doing a few things to make our products more affordable. We offer grant matching up to $500 for approved funding sources, including the MS Society, National Stroke Association, Friends of Man and many more. In addition, we have low or 0 Interest financing that allows the device cost to be divided across more affordable monthly payments. Please understand that the Mobile App is an alternative to the device control unit offered at a significantly reduced price. Electrode pricing is also at better value when purchased in larger quantities. Unfortunately, we cannot offer them free of cost due to manufacturing, however, we will take your suggestion and pass along to our team for other considerations. Sincerely, The Bioness Web Marketing Team
Craig E.
I really like this! Amazing! It helps with my drop foot. Marshall Felvey helped me out. Only thing I wish it was covered by medical. 🥺
Response from Bioness Medical, Inc.Apr 7, 2020
Hi Craig - We appreciate your review and are glad to hear that the L300 is helping with your foot drop. Marshall is an amazing member of our team. :-) Regarding coverage, insurance companies are slow to cover product categories such as ours, however, we are working daily to advocate for approvals. We are also offering 0 interest financing programs and alternative funding options upon request and qualifications. If you would like more information on this, we would be happy to assist at 800.211.9136, option 2. Sincerely, The Bioness Web Marketing Team