BioLiteReviews of bioliteenergy.com

I had a problem with my Biolite headlamp 800 Pro. When I spoke to the customer service about it. The needed some info and after that they replaced the entire headlamp.

I had a great experience with the Biolite support team, the representative that worked with me was amazing. I had issues with my AlpenGlow 250, a light I really enjoy, and I reached out to the service team to see if there was a trouble shooting option to remedy the issues. They were very responsive as we trouble shot the issue through sending videos, addressing use scenarios, and giving temperature ranges to try find the issue. They ended up sending a new light to me as we came to the conclusion that it was a faulty light. This was the best customer support experience I've had.

Had an issue with my BioLite Campstove 2 so raised this to support. Although my warranty had ended, customer support went the extra mile and arranged for a new unit to be sent to my address anyway. Top class customer service

Great service. Fast responses and delivery. I love the products too!

My fire pit+ battery wasn’t working and wouldn’t charge so I contacted BioLite and asked for help. My contact Layn was great. Walked me through all the steps to try and recover the battery and get it charging again but no luck. I ended up having to replace it but the process was painless and the professionalism and follow up was great. So for me, great products, great customer service.

I received a Biolite FirePit as a gift that was still new in undamaged box. However upon opening it the FirePit itself was heavily dented on one side..? Must have happened at the factory..? Anyways, I emailed for support, not knowing the FirePit was actually over two years old, and Customer Service Rep Layn Lapuz informed me it was out of warranty. However, after a few emails back and forth Layn told me BioLite was going to send me a replacement for free! Now that's great customer support! Thanks. I also received the Biolite 1500 Power Supply with Solar Panel as a gift at the same time. I just want to note that after apparently sitting for over two years in the box the power supply was still charged to 99 percent when I opened it.. I plan on using it in my garage/yard for power so I can cycle the battery over the coming years.

Customer service listened to our concerns and responded promptly with an agreeable resolution. Couldn't recommend more highly.

Fantastic customer support. I love their products.