BioLiteReviews of bioliteenergy.com

Had a string light for camping. It had light use but stopped working (think the battery failed as it still works when plugged in). Spent ages going back and forth with customer service sending videos etc. only to be told they would do nothing as I couldn’t find purchase receipt. They then offered a 15% discount on a new unit. I would Suggest people spend a bit more money and buy something that will last longer. Ours is going to the Electical recycling unfortunately. If only they had responded better I could writing a really positive review. How do people who work in customer service not get this?

I am writing this review after three failed delivery attempts for a single order (EU7822) spanning over a month. I ordered directly from BioLite at the end of July. What followed was an exhausting, month-long loop of failed deliveries, ignored instructions, and zero proactive communication from their team: Attempt 1 (Late July): The package was turned around after a single alleged delivery attempt, despite me being home all week. I had to reach out manually just to get tracking details. To avoid further issues, I explicitly asked support to route future attempts to a local DHL Pick-Up Point. Attempt 2 (Mid-August): BioLite ignored the pick-up point agreement and dispatched it to my home address again. Delivery failed again. Once more, I had to reach out to get tracking, open a case with DHL myself, and provide BioLite with the exact case number and instructions on how to set up carrier SMS alerts for Polish phone numbers. Attempt 3 (Late August): A third reshipment was dispatched, stuck in transit in the Netherlands, and eventually sent back to the sender yet again. Support’s final suggestion was simply asking me to "contact DHL from my end" to move it along. Throughout this entire process, I was the one doing all the heavy lifting, chasing down tracking numbers, calling DHL, providing case numbers, and explaining local courier routing. BioLite's support offered no real solutions, failed to configure courier instructions correctly, and left me managing their logistical failure. I genuinely like BioLite's hardware, but their direct retail and shipping operations are completely broken. Save yourself the headache and buy their products exclusively through third-party retailers.

Garbage product. Terrible customer service. Had a 5watt solar panel from them, it didn't work well enough to charge a phone after a few days of direct sun when brand new. Now after a few years of not using it, it is completely non functional. They would not replace.

Junk. Headlamp battery failed after a few short uses.

I bought a light to run in the mornings in March of 2026. At the beginning of May 2026 the light stopped working or charging at all. I have reached out to customer service 4 times for a replacement and all they do is ask for more information. Terrible customer service for a well built product before the issue.

Scammers. Do not order from this company. I purchased a goal zero yeti 300. I never received it, it has been a couple of weeks, they never sent any tracking information and the company is telling me that they can send me a return label to return the item the didn’t send me? What an absolute scam. I reached out to Goal Zero to let them know this is not a trustworthy company.

New, Light Not Charging Agent (BioLite Customer Support) not helping. I was given a BioLite Solar Rechargeable Luci String Light for part of gift package from my co-workers ( retirement gift ) Retirement is great. Broke out the Luci String Light, it was new, box sealed. It had the charging cable inside, and the top solar charger. Plugged it in, will not charge, tried multiple different chargers, including direct to wall with adaptor. No charging, no little lights. Over 24 hrs. Tried Solar, no charging. Sent message to BioLite, as you can not call them. No phone support, only email messages. Got a message back from Agent (BioLite Customer Support) in PI. She gave me information on re-booting, already tried that, then she suggested I go back to my office ( where I retired from and got the great gift package goodies ) and ask the group for store receipt. Yup, go back and ask gift givers for receipt for gift I got in Sept 2025. This light is new, I broke the seal on box. BioLite will not help. Do not buy. Oh, and that internal battery is not replaceable. Yes darlings it has a battery. What kind of environmental light is this? Oh, forgot to add this will work ( light turn on ) but you have to have it plugged into charging source, wall outlet, etc.

I received my first Biolite product as a gift. Worst customer service ever! The fan on my firepit will not pair via Bluetooth. After 1+ months of "troubleshooting" and jumping through hoops via emails, they constantly blame my phone (which is a very new Samsung), and won't take any accountability for their poor product. They also will not send another fan for me to try. I will never buy any of their products, and will tell my friends and family to do the same.