Mark H.
Biolite 5+ Solar Panel - Disappointing Product
Biolite 5+ Solar Panel I thoroughly read up on data to use the Biolite 5+ solar panel to top up my iPhone 17 Pro Max while off grid. Various data suggested a minimum 30% from the fully charged Biolite battery charger. On three attempts it merely only topped up 12%. Very disappointing and well short of manufacturers claims. The charging process was to top up my phone from around 50% and it was in 15-20c. I contacted Freddys who were very helpful and offered an immediate refund. Would recommend Freddys for customer service but not satisfied with data claims on the panel versus real world usage.
Response from BioLiteJul 23, 2026
Thank you for taking the time to share your feedback. I'm sorry to hear you're having trouble with your SolarPanel 5+. I took a look and it appears our support team replied to your emails on July 15, July 18, and July 21. If you haven't seen those messages, would you mind checking your spam or spam folder? Occasionally our replies end up there. If you still don't see them, please reach out to us again and include a phone number where we can reach you. We'd be happy to give you a call and work through the issue together. We'd really appreciate the opportunity to troubleshoot this and help get everything working as expected.