BioLiteReviews of bioliteenergy.com

⁸I have a SolarHome 620+. It stopped working. I requested help from Biolite, who provided plenty of information but just not enough to enable me to troubleshoot whether the solar panels or the machine was broken. This is either due, I think, to the customer service person not engaged enough to bother to find out, or to company policy to keep this useful information unavailable. Maybe to protect their USP. As this company claims to provide help to people in poor countries, this attitude will mean that those unfortunate enough to be provided with these items will not be supported by Biolite, but will be prey to other people whose scruples don't extend to helping, but will be more than happy to exploit these vulnerable users of Biolite products. It's sad, but this attitude of unhelpfulness to the less fortunate has become more prevalent of late. I will just have to throw away my SolarHome 620+. A waste of the earth's resources, but without data from Biolite I can't begin to repair it. It would be better if Biolite supplied information sufficient to enable users with dodgy Biolite equipment enough information for them to diagnose the problem. Particularly those who do not live the the US where they can get other Biolite equipment to help. Update: Biolite is replacing the unit as a result of further discussion.

Received a FirePit+ for Christmas. Upon opening, I found one of the bottom rack legs had broken off the rack. Used their website request form for assistance. The next day, they responded to my request and were immediately sending me out a new bottom rack. Amazing customer support response.

I have been a customer of BioLite for several years. It all started with a camping garland. We bought one set and we liked it so much that all our friends bought them too. How wonderful that the manufacturer made it possible to connect them together! Then I used their power bank and solar panel, my friends bought a stove and were also very satisfied. Recently I bought their largest power bank for traveling in Ukraine and did not check it in the store and went to Poland. It turned out that it was defective because it did not work. Unfortunately, I could not return to Ukraine because of the war and wrote about this problem to the manufacturer. BioLite responded quickly, they answer in less than a day and said that they would send me a new one to Poland without any problems. This is the best warranty experience I have ever had. This is a company with a capital letter and I will be with them for many more years. I recommend it to everyone!

The battery of my Dash 425 headlamp lost the ability to recharge after about 18 months. An awesome BioLite customer service human had me test the battery in a systematic manner. After confirming that the battery was not working properly he was able to get an out-of-warranty-exception for my headlamp and it is being replaced free of charge. I am grateful.

I received a solar light that did not function. I got ahold of Biolite and they replaced the light. I greatly appreciated the service and conversing with an actual human.

Scammers. Do not order from this company. I purchased a goal zero yeti 300. I never received it, it has been a couple of weeks, they never sent any tracking information and the company is telling me that they can send me a return label to return the item the didn’t send me? What an absolute scam. I reached out to Goal Zero to let them know this is not a trustworthy company.

Received a lemon product from these guys (its rare but happens). I wrote to CS and, within 48 hours had a solution. I was working a real human (not some AI bot) who cared, was polite and understanding. I've used biolite products for a very long time and was so pleased to have a solid CS experience with their team. If management reads this, please make sure the people who assisted me are recognized and rewarded. These are the types of employees that create brand loyalty and trust. Thanks to Lala and Naomi for being great!

Bought the biolite 2 from Altitude sports. Delivered in less than a week. Suits my needs. Will be getting the fire pit this summer! Good buy for the cost!