Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US reviews

425 approved reviews, newest moderated first

Trenity
May 8, 2021
I have been unable to withdraw USD to my…
I have been unable to withdraw USD to my bank account. I stopped receiving the verification emails to release funds so my money is stuck on the site without any known reason. I've had no issues with binance.us until this point. I've submitted tickets to support and there's no response. It's been 3 days which I'm fearing could be much longer before someone gets back to me to resolve this issue. Until then I have no way of cashing out if I need to. Exchanges have come a good way but there's still a long way to go apparently. This is extremely disappointing.
Response from Binance.USJun 4, 2026
Hi Trenity, Thank you for sharing your feedback. We’re sorry to hear about your USD withdrawal, verification email, and support experience, and we understand how frustrating it can be when access to funds is delayed. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to USD funding, withdrawal, and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Efron H.
May 7, 2021
Can't withdraw, support doesn't answer
I have money and crypto stuck in Binance, I can't withdraw, and support doesn't answer.
Response from Binance.USJun 4, 2026
Hi Efron, Thank you for sharing your feedback. We’re sorry to hear about your withdrawal and support experience, and we understand how frustrating it can be when access to funds is delayed. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to funding, withdrawal, and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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mrfrsty
May 7, 2021
If I could give ZERO stars I would
If I could give ZERO stars I would. Binance.US has kept me in "Pending Verification" since September!!! I have submitted multiple request tickets and received ZERO response. I found this review site and see other users have their $,$$$ tied up with Binance.US and I am so glad I did not get that far. Do yourself a favor and STAY AWAY.
Response from Binance.USJun 4, 2026
Hi mrfrsty, Thank you for sharing your feedback. We’re sorry to hear about your verification and support experience, and we understand how frustrating it can be when account review takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification and support flows. If you’re open to trying again, we’d welcome you to check out the latest improvements. Regards, Binance.US
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Kyung J.
May 7, 2021
Low fees and decent selection of coins
Low fees and decent selection of coins. Not as grand as Binance.com when it comes to coin selection but that restriction is caused by US regulators, not Binance. Wish they would offer instant withdrawals and no waiting period to transfer after depositing fiat.
Response from Binance.USJun 4, 2026
Hi Kyung, Thank you for sharing your feedback. We’re glad to hear you appreciated Binance.US’s low fees and coin selection. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to funding and withdrawal flows. We appreciate your support and welcome you to check out the latest improvements. Regards, Binance.US
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DustS
May 6, 2021
I don't even know where to start with…
I don't even know where to start with how frustrated i've been with this platform. I've been pending for a month with the only help in form of an automated response. This site is a joke, zero customer service that is actually helpful with multiple inquiries on what I need to do. I suggest to use a different platform, especially if you are new to crypto. Binance us SUCKS!
Response from Binance.USJun 4, 2026
Hi DustS, Thank you for sharing your feedback. We’re sorry to hear about your verification and support experience, and we understand how frustrating it can be when account review takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification and support flows. If you’re open to trying again, we’d welcome you to check out the latest improvements. Regards, Binance.US
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Sara A.
May 6, 2021
Worst nightmare
Invest your money somewhere else, I been waiting 2 month to be verify, I change my phone number and can’t log in, I contact them, provide them the id pic, the pic holding id the video holding id requesting to reset my 2FA, send them my bank statement and nothing work this people send me email after email with same BS if you need help let us know we are here to help, and I’m wondering is this for real? Or is a joke ? Not a serious website or just very bad customer service #1019324 they keep sending me email after email for help but no one help. If I was you invest my money somewhere else this people are terrible in helping and we are talking about money, not paper.
Response from Binance.USJun 4, 2026
Hi Sara, Thank you for sharing your feedback. We’re sorry to hear about your verification, phone number update, 2FA reset, and support experience, and we understand how frustrating account recovery can be when resolution takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification, account recovery, and support flows. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case. Regards, Binance.US
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Diane H.
May 4, 2021
This is the most ridiculous site I have…
This is the most ridiculous site I have ever dealt with !!!!! I have given up , nothing works after several attempts on several different days !! And this is the very first review I have ever given just because I am so frustrated with this site, I dont usually want to take the time but this is over the top !
Response from Binance.USJun 4, 2026
Hi Diane, Thank you for sharing your feedback. We’re sorry to hear about your site experience, and we understand how frustrating it can be when things don’t work as expected after multiple attempts. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to the app and website experience. We’d welcome you to check out the latest improvements. Regards, Binance.US
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Sam K.
May 3, 2021
I dont see what the problem is…
I dont see what the problem is verifying my identity. I also know two others who tried last Friday and its monday and theirs is still pending as is mine. What's the problem?
Response from Binance.USJun 4, 2026
Hi Sam, Thank you for sharing your feedback. We’re sorry to hear about your identity verification experience, and we understand how frustrating it can be when account review takes longer than expected. Since this review was posted, we’ve made many upgrades to both our customer service and platform experience, including improvements to verification flows. If you’re open to trying again, we’d welcome you to check out the latest improvements. Regards, Binance.US
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