Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US Reviews | Read Customer Reviews of binance.us

Binance.US reviews

425 approved reviews, newest moderated first

Mike E.
Jul 6, 2026
Very poor customer service
Customer service is very poor at understanding and resolving account problems. Particularly more so since you cannot get a live person on the phone, only online chat.
Response from Binance.USJul 6, 2026
Hi Mike, Thank you for sharing your feedback. We’re sorry to hear about your customer service experience, and we understand how frustrating it can be when an account issue is not resolved as quickly or clearly as expected. If you’d like to connect with a human being, our Customer Experience team is available via live chat 7 days a week from 6 a.m. to midnight ET. If you’d like to contact us by phone, please review this Help Center article for more details: https://support.binance.us/en/articles/9842955-how-to-contact-binance-us-customer-support Regards, Binance.US
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Jose Q.
Jul 2, 2026
the agent was a great help he help me…
the agent was a great help he help me through everything i needed and imagine very much happy with his work thank you Binance
Response from Binance.USJul 2, 2026
Hi Jose, Thank you for the great review! We’re glad to hear our agent was able to help you with everything you needed. We appreciate your support and hope you continue enjoying Binance.US. Regards, Binance.US
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Irene
Jul 2, 2026
Your internal team takes too much time…
Your internal team takes too much time to review account. I have been sick and stranded because my account was lock and got no response for 10 long days very frustrating and terrible
Response from Binance.USJul 2, 2026
Hi Irene, Thank you for sharing your feedback. We’re sorry to hear about your account review and support experience, and we understand how frustrating it can be to wait for next steps when your account is locked. For security and privacy reasons, some account reviews may take additional time and must be handled through our support team. If you still need assistance, please visit https://support.binance.us/en/ so our team can review your case and provide the next steps. Regards, Binance.US
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Mike M.
Jul 1, 2026
I’ve been using Binance.US for over a…
I’ve been using Binance.US for over a year now and I love it …No hidden fees …Excellent customer support always quick to respond and very helpful highly recommend
Response from Binance.USJul 2, 2026
Hi Mike, Thank you for the great review! We’re glad to hear you’ve been enjoying Binance.US and that our customer support team has been quick, helpful, and responsive. We appreciate your recommendation and hope you continue enjoying the platform. Regards, Binance.US
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Ta
Jul 1, 2026
Great job to Kaye for her quick…
Great job to Kaye for her quick response to my questions.
Response from Binance.USJul 1, 2026
Hi Ta, Thank you for the great review! We’re glad to hear Kaye was able to respond quickly and help answer your questions. We appreciate your support and hope you continue enjoying Binance.US. Regards, Binance.US
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Robin
Jul 1, 2026
I had an incredible experience
I had an incredible experience. The support staff were very helpful and supportive. Explained the situation and the process to resolve it. The only thing that I wish is for you to be available in Maine
Response from Binance.USJul 1, 2026
Hi Robin, Thank you for the great review! We’re glad to hear you had an incredible experience and that our support team was helpful, supportive, and clear about the resolution process. We appreciate your feedback about Maine availability and hope to serve more customers in the future as access expands. Regards, Binance.US
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Caleb W.
Jun 30, 2026
Could not buy USDTs usinf funds from my…
Could not buy USDTs usinf funds from my bank account
Response from Binance.USJun 30, 2026
Hi Caleb, Thank you for sharing your feedback. We’re sorry to hear you had trouble purchasing USDT using funds from your bank account. Our team has reached out directly via email with further assistance. If your issue has been resolved, we’d appreciate it if you’d consider updating your review based on your latest experience. Regards, Binance.US
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customer
Jun 27, 2026
Binance has always been a good company and…
Binance has always been a good company and customer service answers what i think sometimes are issues. They are great to work with.
Response from Binance.USJun 29, 2026
Hi there, Thank you for the great review! We’re glad to hear you’ve had a positive experience with Binance.US and that our customer service team has been helpful. We appreciate your support and hope you continue enjoying Binance.US. Regards, Binance.US
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