Greg
BimmerTech Customer Service is Number One!
We needed to get a new key fob for our BMW. When looking at options, and without knowing exactly what was required, we contacted BimmerTech to get those answers. They quickly responded with the requirements and instructions not to place the order until we had the required documentation as BMW would not process the order; it was refreshing to get up front and honest information BEFORE the sale. Once we obtained the documentation, we submitted our order and followed the very clear instructions which followed both online and via eMail to submit the required documentation. The next business day, the documents were verified and the order was processed. We received our tracking number in short order but we weren't quite sure how to interpret it; come to find out the shipping number follows the key fobs from BMW to the BimmerTech fulfillment center to the customer. After a quick online chat with the BimmerTech rep, the process was made clear and we received our key fobs in due course. The process couldn't have been smoother and the the quick communication / support provided by BimmerTech made all the difference in the world!!


