Gary S.
Best Service and Product
To start off with the build quality of the Alpha 1 ghost sub replacements for my Mini U25 is amazing. The build quality of the Alpha 1 amp is top tier. The products arrived quickly and timely, and the packaging was great. Now to the customer service, I had a few questions prior to purchase and Jose answered my emails and calls and responded to all of the questions and concerns that I through at him. Once I received the equipment (Full directions on install of each piece was provided via email) I had a shop in my city that specializes in BMW cars do the install. They said the install was straight forward and as easy as described. Now the amp came preloaded with programing for the music style, I did not like it. I wrote an email to their support and had a reply and 5 new presets within 2 days (sent by Konrad), with instructions on how to update them in the amp using my computer and attached USB. Every thing works, and sounds great now. It is rare that I write a review, but in this day and age when good customer service is rare, it needed to be mentioned. Keep up the great work


