Billo is the first-of-its-kind creator marketing platform that turns brand-creator partnerships into a measurable growth channel. It brings creative collaboration, testing, and scale into one data-fed workflow, so teams go from idea to winning ad without the guesswork.
Billo (billo.app) has 501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
billo.app
Website
billo.app
Category
Video & Sound
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Honestly, if you're not using billo in your business you're missing out. I'm gonna go out on a limb and say most businesses don't have someone who can, will or wants to get on camera and the people you find here are THE camera people you need for your business. There are so many positives here I am afraid to even list them all out.
Response from BilloSep 13, 2023
We’re delighted to hear about your recent experience with us and we’re so pleased to know that you are happy and would recommend our service. Thank you for taking the time to share your experience and we look forward to working on more projects with you. 💜
DP
Desarae P.
The pay is too low
The pay is too low. There are brands wanting videos that require labor: writing a script, filming, and editing and paying less than $100. Moreover, these business will run ads on your work and profiting greatly. The creator is severely underpaid.
This app is good for someone brand new at content creation.
Response from BilloSep 11, 2023
Thank you for bringing this to our attention! We're always looking to improve and provide the best user experience, your feedback is very important to us. 🙏
We are grateful to have creators like you on board. Thank you for your collaboration and great work ethic!
Best 💜
LM
linda M.
Used them for several UGC projects
Used them for several UGC projects. I love it
Response from BilloSep 8, 2023
Thank you for taking the time to give your feedback. We really appreciate it!
KK
Kirstie K.
Easy & Convenient!
Billo has been great to work with; so easy and convenient! I will say there are a few things that could be better which is why I gave 4 out of 5 stars. Clarification on a few video do's and don'ts would be better but overall it is a great app and company!
Response from BilloSep 8, 2023
Thanks for taking the time to share your feedback.
We agree, there are always things to improve and we are working on that every day.
We look forward to providing you with a 5-star experience in the future!
Best wishes 😊
RC
Rebel C.
Do not use
First video we got was great. Second took 5 weeks and by the time we received it we no longer could use it for our campaign. We also had to chase up the video for two weeks before we got it with zero communication. It’s now taken two weeks for billo to contact us saying they won’t refund us. Looks like we’ll be actioning a charge back with our bank. DO NOT USE.
To add to Billos reply, it was auto approved as there is no option to not approve. What a joke!
Response from BilloAug 24, 2023
We want to extend our sincerest apologies for the experience you've had with our service. We greatly appreciate your feedback, as it helps us improve and ensure a better customer experience moving forward.
Upon investigation, we want to address your concerns:
We understand that timely delivery is crucial for your campaigns. We apologize for the delay caused due to the creator getting sick which he communicated to you via direct chat.
We do acknowledge that there were delays in the delivery and approval process. The inclusion of add-ons did extend the approval timeline slightly.
The video was delivered within 15 days from the time you shipped your product.
You were given the option to place up-to 2 edit requests but since no further action was taken, the video was auto-approved by the system.
While we understand your perspective, we also value the creator's efforts as he followed what was listed in the task parameters that's why your refund request was denied.
We're truly sorry for any trouble you've faced. We're committed to improving based on your feedback. If you need more assistance, please reach out anytime.
TO
Taiwan O.
Amazing
Amazing, due to the creator can catching the feathers from consumer use sight within short time.
Response from BilloAug 16, 2023
Thank you for taking the time to give your feedback. We really appreciate it!
TM
Thiago Macklin L.
Billo is terrible.
I'm not a "review" person. I only did this to warn others that Billo is terrible. Both of my videos have taken much longer than they stated they would take. Can't change dimensions once I've placed an order (not sure why). Customer service is terrible, and they take forever to respond. In the end, the video I received was pretty low quality. Asked for a refund several times and can't get one because, by the time you realize this service sucks, they've closed the refund "window". Second creator ghosted me and never sent a video and I had to hound them for it. Stay away.
Response from BilloAug 15, 2023
We appreciate your feedback regarding your recent experience with our service, and we're truly sorry for the inconveniences you encountered. Your concerns are important to us, and we're committed to addressing them to enhance our service quality.
We sincerely apologize for the delay in delivering your videos. We understand how crucial timely delivery is, and we're actively investigating the cause of these delays to prevent such occurrences in the future.
Regarding your concern about aspect ratio changes, we would like to clarify that each task can only accommodate one product and one aspect ratio. We understand that this limitation might not align with all user preferences, and we're evaluating options to enhance this aspect of our service.
We understand the frustration caused by the inability to change aspect ratios after creators have begun working on a task. However, we made an exception in your case. We issued you a credit code to allow you to create a new task with your preferred aspect ratio.
In regards to the refund request, we apologize for any misunderstanding. As per our refund policy, cancelation requests need to be made within a specific timeline, and unfortunately, we couldn't process the refund in this case.
Once again, we deeply regret the challenges you've faced, and we're committed to making things right.
Thank you for sharing your experience with us. Your feedback serves as a valuable opportunity for improvement, and we're determined to learn from this and enhance our service for all our customers.
AH
Artur H.
Great service
Great service! Tried multiple times and the videos were great!
Response from BilloAug 7, 2023
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us 💜
