Thomas
Abysmal service - Do NOT use!
Abysmal service. Do NOT use! After waiting over 2 weeks, they sent me a video... It had the WRONG creator in the video. When I pointed out it was the wrong creator, they just said the video had been made, so there was no refund. Will never use again.
Response from BilloJul 27, 2023
We're truly sorry for the mix-up in the video delivery. After reviewing the situation, we see that you re-ordered a video from a creator you've worked with before. When this happens, our system automatically invites the creator to the task, and upon their acceptance, they're approved for the task. We've already processed the refund for the extra video unit you ordered, as requested. However, since the selected creator has already made the video, we are unable to provide an additional refund or ask another creator to do the video free of charge. We want to make sure our creators are fairly compensated for their work. Once again, we apologize for any inconvenience this has caused. If you have any further questions or concerns, please feel free to reach out. We value your business and will do our best to ensure a smoother experience in the future. Thank you for your understanding.