Billo is the first-of-its-kind creator marketing platform that turns brand-creator partnerships into a measurable growth channel. It brings creative collaboration, testing, and scale into one data-fed workflow, so teams go from idea to winning ad without the guesswork.
Billo (billo.app) has 501 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
billo.app
Website
billo.app
Category
Video & Sound
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
So bad app. The charge you for extra fees without telling you! The customer support is also incredibly bad!
Response from BilloMar 21, 2024
Hi Jonathan, we are transparent with all the additional payments as you need to enter your payment information for each transaction. When creating a task and ready to checkout, you also get a breakdown of your order to ensure everything is correct and to your liking/needs. You can send us a message at [email protected] so we can look into your order and explain what happened.
DG
Dylan G.
AVOID AVOID AVOID!!!!
UPDATE FROM THEIR REPLY:
Stop lying!! You make it sound like you can use your balance and then top up the rest with card payment... NO YOU CAN'T!!! The only thing you can do is top up more balance which has a minimum $500 spend, which then puts you in the same loop hole, never having enough, so always having balance left over.
You obviously introduced this so you could rely on people not using their balance, and keep all the extra money.
For the record, I contacted you IMMEDIATELY after adding the balance. You took 3 days to reply and said you would charge me $125 for some lazy ass staff member (who took 3 days to reply) to click 'refund'. That's unacceptable and straight up fraudulent.
All you had to do was allow a partial card payment or refund (considering I paid the full amount via card also)... yet you continue to steal and hold your customers money indefinitely, while they cannot open anymore jobs with their balance.
I repeat, stay away from Billo, there's other UGC companies out there which offer the exact same thing, without the fraud Billo run.
-----
They have released this new nonsense called 'Billo Wallet'. So as instructed, I topped up my balance where the minimum you can spend is $500.
Our order came to more than $500 so we couldn't use our credit.
So we paid via credit card, and then asked the balance to be refunded. But oh no, they will only refund you if they deduct a 25%!!!! yes a 25% FEE!
They advised that I should use the balance on another video instead... so I tried to, and my balance was $50 short of the total order value again. So I removed some features (even though we wanted the extras), and was still $1 short for the bare minimum, so now have 2 options:
1) Top up $500 and go through this process again and always be forever short.
2) Lose 25% for some person to click 'refund'.
Billo used to be great, but now they're just GREEDY! AVOID at all costs. We're taking our UGC business elsewhere.
Response from BilloFeb 28, 2024
We’re terribly sorry for your experience. We're always looking to improve and provide the best customer experience and we are sorry we didn't deliver with your account.
We introduced the use of Billo Balance to provide more payment options and to maximize the use of our packs. When paying for the task and your credits are not enough, we provide two options; to pay the price balance via credit card or to top-up your Billo balance.
In your case, you have already used your Billo balance and as per our refund policy, no refunds can be made after purchase and in this instance, used.
Once again, we are very sorry about this experience, we are ready to help out and solve this for you. 🙏
NY
Nurse Y.
Worst unresponsive customer service…
Worst unresponsive customer service ever experienced.
Response from BilloFeb 22, 2024
We are terribly sorry to read your feedback and we sincerely apologize for this inconvenience.
We have already responded to your inquiry regarding your issue and waiting for more details from you to proceed.
Once again, we are very sorry about this experience, we are ready to help out and solve this for you. 🙏
AG
Angus G.
Terrible waste of money.
Terrible waste of money.
Had a creator steal product and not complete the job, Billo offered to refund my credits, then offered the cost of the product, not what I could of sold it for + shipping costs. So lost money on the first job as all I got was credit back.
The creators are very average, that produce low grade content, and barely any to choose from, I guess that's why they make you sign up before you can see the creators.
Response from BilloFeb 8, 2024
We’re terribly sorry for your experience. We're always looking to improve and provide the best customer experience and we are sorry we didn't deliver with your account.
When the creator was removed from your task, we offered to issue the credit back to your pack or let you choose a new creator and reimburse you for the product lost in the form of credits.
Sorry to hear that you are disappointed with the quality of the videos the creators provided but we do offer Premium Creators if you are looking for those who are experienced in video creation. As part of our process, you have the freedom to choose which creator you want to work with depending on those who applied and you are shown their video pitch and previous videos before approving them for your task.
Once more, our sincerest apologies for the additional stress and headache. We are taking the proper steps to ensure that these situations will not be repeated.
Best wishes!
TO
Tosh
Great platform for creating UGC content for brands!
Our experience with Billo has been great so far. We would suggest that there would be an option as a drop down to choose creators based on their expertise, such as automotive, motorsports, outdoors etc. This would help streamline the process of making sure that we choose the correct creator based on our specific needs. We would also suggest that perhaps there was a "contact creator" option before choosing them to ensure that they are in fact, the correct fit for our content.
Response from BilloFeb 8, 2024
Hey Tosh,
Thanks so much for your thoughtful review. This is incredibly helpful.
We agree, there are always things to improve and we are working on that every day.
We look forward to providing you with a 5-star experience in the future!
Best wishes 😊
MO
Moh
Quick and Good Quality
Quick and Good Quality
Response from BilloFeb 5, 2024
It was a pleasure serving you. We appreciate you taking the time to share your feedback and being so open with us💜
NB
Nimrod Ben E.
Great app :)
Great app :)
Response from BilloJan 15, 2024
We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon 💜
JO
Joseph
Smooth Process
Smooth Process. Very happy with the results so far.
Response from BilloJan 10, 2024
We are thrilled to have you as part of the Billo family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!
