BilloReviews of billo.app

Very easy UX – everything is super clear. And when I had a problem, it was solved in minutes, bravo!

Super buggy system and when you report it, they either say they're aware of it already or that they've fixed it (which they haven't). Makes it very hard to find the right creators for projects when you can't view the ones you've hired before or marked as favorites. Because of this, we've had to request assistance from support for our last few videos, and response time is slow and only via chat/messages. Additionally, the entire UI is a little confusing and clunky. The only reason I'm giving it a 2 is because we have had a small handful of good creators out of this platform (but we've also ended up with some not so great ones). We're using up the rest of the credits in our "bank" here and then will be finding a new platform.

This app is great for starters however we get paid absolutely nothing compared to the cut they make on top of that I’ve had a lot of issues with brands not communicating With me and then leave bad reviews after putting in many attempts to reach out to them and Billo always takes the brands side over the creators. I recommend looking elsewhere once you build a portfolio $40-$70 is ridiculous for a 30-60 second video

It was our first time utilizing Billo for our Amazon Store/Social Media. Lots of talent with a wide selection of creators. Needed a little guidance with the platform based on our various videos we needed. Billo responded quickly through their Chat and helped us meet our goals. Our Amazon consulting/marketing group highly recommended that we utilize Billo to create a library of video's to help boost awareness of our product line. If I had to utilize a local video production studio and source various locations it would have added significant time to get these to market...not to mention significant production costs. Best value for the dollar. We will continue to use Billo for all our social media content.

Here’s why they’re a 3.7/5 stars. They are extremely overpriced, do not provide customer service via phone, and they charge a $50-$189 premium PER VIDEO on top of the $99 base rate, for a 15 second video. They will lie to you and state that the premium is $50 per video, but inside the platform, you’ll see +$189 under each selection, so you’re paying about $288 per 15 second video. The premium creators are the ones that have a higher rating, as many “regular” creators on the platform only have a 40% completion and satisfaction rate, which is very poor. So you reluctantly have to spend $189 over budget for EACH video. It’s a classic Bait & Switch company. I’ve already asked for a refund for my subscription.

Billo's customer service is fantastic! Our assigned agent, Victoria, has always been there to help and is highly effective.

There is a good selection of opportunities as a creator. Great for getting started and for more experienced creators. The staff is extremely helpful with any issues I’ve run into. They respond quickly and professionally.

The Billo team, specifically Lailah, is always very helpful when I need some thing. It makes me feel supported as a creator on the app!