BillabookReviews of billabook.com

ACHTUNG: Betrugsverdacht erhärtet! Ich habe über Billabook eine Ein-Stern-Bewertung abgegeben, weil diese trotz ausdrücklich KOSTENLOSER Stornierung bis zu einem gewissen Datum eine Stornierungsgebühr in Höhe von USD 30 verrechnet haben. Dies ist Verbrauchertäuschung!! Ich rate jedem von der Buchung über diese Plattform ab. Nachdem ich die Ein-Stern-Bewertung veröffentlicht habe, hat mich Billabook mehrfach per E-Mail angebettelt, die Bewertung zu löschen, im Gegenzug haben sie mir einen Cash-Refund von USD 15,00 angeboten. Ich habe zunächst gezögert, dann aber das Angebot angenommen und die Bewertung gelöscht. Die angebotenen USD 15 wurden bis heute trotz mehrfacher Urgenzen nicht überwiesen! Das ist eine bodenlose Frechheit! In diesem Fall wurde ich von Billabook also zwei mal betrogen! HÄNDE WEG VON DIESER BUCHUNGSPLATTFORM, sie arbeiten mit unseriösen Mitteln und halten sich nicht an Absprachen.

I would rate it zero stars if I could the worse company to close a hotel with. So unreliable even till the last minute. I wanted the hotel to confirm the reservation and that I have a confirmed room only two weeks after I had booked it with them and paid fully not fully confidently knowing if I would have a hotel once the hotel confirmed the week of the stay it didn’t end there. I got to the hotel and they proceeded in telling me that the payment method keeps declining. I had to pay double for what I already paid with them. And was stressed trying to dispute my card till the last day of my stay, they told me that the company was finally able to be reached. This company does not have a phone number only email. They are so scamming and liars avoid using this company at all cost. I was really trying to be patient, but it was a waste of time and stress.

AVOID - It is a SCAM. There is no phone, no answer to emails, and its contact form gives an error. The website is fake. BEWARE. Look for all the SCAM fraud reports on reddit (real users).

Billabook are thieves. I did a reservation in Rome for a week. They never give me a response when I paid the hotel reservation. Once I showed up in the hotel, they told me there where no reservation. Billabook stole me $1,500 Euros since the hotel didn't hold my reservation because it was made through Billabook and the hotel will not guarantee the reserve.

The fact that this scam has been allowed to continue truly amazes me. Like many of the reviews here, my husband and I also trusted Billabook with my vacation plans. After receiving notice that Billabook confirmed the reservation with the hotel, we called and emailed the hotel a few times to double check. Each time we spoke to them they gave us the same answer: no reservation to be found and hotel confirmation number not recognized. We then contacted Billabook multiple times (and cc’d the hotel) and each time they assured us that our reservation had been made, even though the hotel had responded to this email chain confirming that no reservation existed. The day before our flight was set to leave Billabook then notified us that, after “looking into it”, we had cancelled our reservation 10 days ago and that’s why the hotel couldn’t find it. We were in correspondence with the hotel prior to the date we allegedly cancelled so we know this to be untrue. We let them know this was false and threatened to take legal action if they did not refund the money they extracted from our bank account. Haven’t heard from them since. I’ve also noticed a pattern in how Billabook tends to respond to these reviews, so let me reiterate in advance: my booking was NOT fully guaranteed and was NOT confirmed by the hotel at any point. I did NOT check into my reservation since none existed. I did NOT cancel my reservation. They did take the money out of my account (not just a hold). And I have NOT received a refund even though Billabook didn’t provide the services I paid for. Please don’t ever, ever use Billabook.

My wife and I paid Billabook $1,500 for our latest vacation. They took the money and never made the reservation with the hotel. We were in constant contact with the hotel which never had a reservation in our name, all the while Billabook "customer service" maintained everything was fine and they have "verified" our reservation. I was nieve enough not to trust the army of reviews saying this is a scam - and it cost me $1,500 :)

Booked a reservation for a hotel and tried to verify the reservation the day before, but the hotel could not find the reservation. Tried to contact Billabook through their "24/7" operations but received no response. The third-party they use, Travellanda, is equally unresponsive Update: I checked again with the hotel and they were not able to confirm the bogus code I was given referenced any reservation, nor do they have record of any reservation under my name.

Very very poor I made a hotel booking for which I was charged $285. However, the booking is showing as failed. I have sent six emails but have not received any response. The amount has already been deducted, and today was supposed to be my check-in, but I still don’t have any booking confirmation or any response.