BillabookReviews of billabook.com

Response from BillabookJan 1, 2026

Dear Travis, Thank you for your feedback. No confirmation was sent and no payment was taken because the booking did not go through. The amount was only placed on hold and has been automatically released due to unavailability. If you need further assistance, please don’t hesitate to contact us.

Response from BillabookDec 29, 2025

Dear Rod, We have previously requested your full name, email address, phone number, and order details via Trustpilot to investigate this claim, but we have not received a response. We would greatly appreciate it if you could provide this information so we can review and clarify the situation. If a double charge occurred at the hotel, we will ensure it is refunded once the details are verified.

Response from BillabookDec 29, 2025

Dear William, We have previously requested your full name, email address, phone number, and order details via Trustpilot to investigate this claim, but we have not received a response. We cannot locate a booking under the information provided. For context, there is no record of any instance where a guest’s booking was unavailable and they were still charged. We would greatly appreciate your booking details so we can review and clarify this situation. Once we receive the requested information, we will gladly investigate and provide a resolution.

Response from BillabookJan 1, 2026

Dear Mazy. Thank you for your feedback. We’re very sorry to hear about the inconvenience you experienced. According to our supplier, the booking was marked as a no-show. To fully clarify the situation and ensure you are supported, we kindly ask you to contact our customer service with your booking details (confirmation number, email, and guest name) so we can review your case thoroughly. We take all booking issues seriously and are committed to resolving any genuine problems. Please reach out, and we will work with you to find a solution.

Response from BillabookDec 21, 2025

We strongly disagree with this claim. Billabook is a legitimate travel platform that has been operating for many years. All reservations made through Billabook are fully confirmed and guaranteed, and there has not been a single case in which a reservation was not honored or appropriately resolved. Unfortunately, Trustpilot shows that this reviewer did not provide any information about their experience, so we have been unable to verify the booking or address the issue directly. That said, it is important to note that in very rare cases when a client reports a payment issue, it is standard protocol to request a receipt or proof of payment, as the amount is often held by the hotel until the issue is resolved. We are always happy to investigate and resolve any issue promptly and invite the reviewer to contact us directly with their booking details so we can assist and resolve the matter immediately.

Response from BillabookDec 21, 2025

Dear Client, We’re sorry to hear about your experience. Your payment was not approved by our payment processor, so no charge was processed and no booking was made. Any temporary authorization hold on your card was released immediately. If you need assistance, please contact our support team directly - we’re happy to help.

Response from BillabookJan 1, 2026

Dear Saad, We’re sorry to hear about your experience. Please note that your booking was made at a non-refundable rate, so unused nights cannot be refunded according to the agreed terms. While we always strive to assist our guests, we must follow the hotel’s policies regarding cancellations and non-refundable rates. If you can provide a written confirmation from the hotel agreeing to waive any fees, please send it to us and we will review it promptly.

Response from BillabookDec 7, 2025

We believe this review is not based on a genuine experience with Billabook. For any unresolved concerns, we encourage contacting our support team directly so we can address them promptly.