BillabookReviews of billabook.com

Saw their booking option through Google, paid and received a charge on my bank. Thought it was suspicious when i went to find my confirmation number nothing loaded on their website. I call the hotel directly and give them my info and they tell me nothing is under my name. I reach out to them through email asking for a cancellation. I am still within my time frame of getting a full refund when asking, magically after they reply to me the cancel/manage button finally works, but it never worked for the past 3 days. They try to get 15 dollars out of me instead of getting a full refund.

I am writing this to warn other travellers: Do not use Billabook. My experience with them has been a complete nightmare, and I strongly advise you to book elsewhere, even if the price is higher. Why you should stay away: False Bookings: They provide what looks like a confirmation on their end, but the booking does not actually exist in the hotel's system. No Communication: They fail to send confirmation details or payment to the hotels. When I arrived/checked, the hotel had no record of my reservation despite Billabook taking my money. Potential Scam: This isn't just a technical glitch; it feels like a systematic failure or a scam. You risk being left stranded without a room. Final Verdict: Save yourself the stress, the potential loss of money, and the risk of being homeless in a foreign city. It is much better to pay a little more on a reputable site than to deal with the "false bookings" provided by this company. Avoid at all costs.

I would give zero stars- total rip off They will steal your money for doing nothing. Had a booking 2 weeks out- Hilton cancelled & refunded - billabook not even giving me a partial refund. This is weeks in advance - nothing happened but some button pushing & they are keeping all my money. There's no customer service & no phone. The email link on website is invalid. I hate that I ever clicked on their theiving website. The terms are- once you give them your money for a booking, it's non-refundable from that moment on. They won't give a phone number & the contact links on website don't work.

Billabook is acting criminally. I have been waiting for weeks for a refund that a hotel made to me via Billabook. Billabook is not paying this money. They are also not responding to my emails. I only received one message asking me to delete a negative review. But it is justified. Be careful with Billabook! No response! No refund! Never again!

Billabook hat bis jetzt NICHT die angekündigte grosse Summe (ca. US$ 339,00) zurücküberwiesen, die sie mir im Hotel Grand Fiesta Americana Chapultepec, Mexico City, am 4.3. 2025 entwendet hatte. Werde natürlich NIE WIEDER über dieses Portal ein Hotel reservieren!

⚠️ Avoid at all costs – No reservation, no support, no refund I booked a hotel through Billabook and received a booking confirmation. When I arrived at the hotel, I was shocked to be told that there was NO reservation under my name and that the hotel has no cooperation or record with Billabook at all. I contacted Billabook multiple times by email and received absolutely NO response. There is no phone number to call, no real customer support, and no accountability. I was left without accommodation upon arrival and had to find an alternative on my own. This is a complete failure to provide the service I paid for. The lack of communication and responsibility is unacceptable. I am now forced to file a chargeback through my bank. Extremely stressful experience. I strongly advise everyone to avoid this company

This is not a clarification of facts …You are lying ….I asked for a refund which according to the terms and conditions of the reservation I am eligible for and I was waiting for you to approve the refund for more than 16 days ….Once I saw that you didn’t even reply in my consecutive emails for more than 2 weeks where I was asking my legitimate refund I filled with my card issuer a dispute so as to ensure my money from scam and thieves like your website …..As I see here you reply directly and immediately without any delay to the bad reviews but when it comes to refund money and to give explanations of why the refund process is taking so long you forget to reply to the emails and you forget to refund 827 dollars …You should be ashamed for your scam policy …I am trying to protect everyone else from you

Scam of a website. I cancelled a booking that was clearly refundable and within the window of free cancelation and now they refuse to refund and are ignoring emails. Seems widespread and my contact the bank said they'll probably get de listed from credit card processing for having so many proven disputes.