BillabookReviews of billabook.com

I strongly advise caution when booking through Billabook. I had to cancel a reservation due to a documented medical emergency (medical report provided). The hotel, Lapita, Dubai Parks and Resorts, Autograph Collection, confirmed in writing that they have no objection to processing the refund once the request is submitted properly through the supplier channel. Despite this: It is practically impossible to speak to a Billabook. There is no clear customer service line. Emails go unanswered. No confirmation has been provided that the refund request was even submitted to the hotel. The booking structure is multilayered agencies, which makes resolution extremely complicated. As a customer, you are left chasing multiple parties while Billabook are unreachable and provides no clear answers. The hotel has confirmed they will comply once the request is received. The delay appears to sit entirely at Billabook’s level. A company handling customers’ money should provide transparency, responsiveness, and clear communication. In my case, none of this has been provided. I strongly recommend to avoid booking through this platform.

Scam company. I booked with them and they never sent the booking to the hotel. I paid out of pocket for 2 out of the 3 nights. After deciding to leave because I didn't want to pay for a third night, they then decide to contact the hotel and tell them about my booking. We had already left at this point and I never received credit for my third night stay that I paid for. I would not trust this company and would never book with them again.

I am currently stuck at a hotel I have a booking for through billabook and they can't find my reservation. I've gotten no help from billabook. AVOID, it's a scam. EDIT: Despite what they have written below, I NEVER received a refund for this. I actually had to go to my bank to dispute the charge. I had to then go book another accommodations last minute as they absolutely refused help. I was stuck at my hotel at 2 in the morning with two small children with no assistance and then it turns out it was never booked by billabook and they did not refund me. Truly avoid at all costs. This is a scam company. EDIT 2: Never made a booking for me, never gave me a refund.

Shame on me for getting excited about a deal here and not reading the reviews first. I booked and paid in full through Billabook. They provided me with a hotel reservation confirmation number, which gave me comfort at first. However, when I called the hotel ahead of time to make a simple request, they could not find my name in their system. I contacted Billabook (which is nearly impossible in real time since there is no phone number and no live chat — email only). They responded saying they had the confirmation and everything was fine. I called the hotel again. This time they located the confirmation number — but it was under a completely different name. Not mine. I emailed Billabook back three separate times with no response. When I arrived at the hotel, it was the same situation. No reservation under my name. The confirmation number I was given was not tied to me. Standing at a front desk with luggage after paying in full, and having no way to speak to a live human being, is not something any traveler should have to experience. The biggest issue here is not just the mistake — it’s the lack of real-time support. Email-only communication when you are actively checking in is simply not acceptable. I will not be using this service again. Travelers need reliability and accessible support, especially when something goes wrong.

BillaBook is a company operating in Israel. How is it possible that you are engaged in hajj and umrah bookings? You have stated a price lower than that of competitors for high-end hotels during the peak month of the holy Ramadan. This raises concerns about potential scams; please exercise caution regarding this company.

Terrible experience and I wouldn’t trust them again. I arrived at the resort and the room that I had purchased through Billabook was not found. None of the confirmation numbers worked and the front desk had never heard of Billabook. They tried to make it seem legitimate with responsive customer service before the trip, but I flew across the country to find out that I had no reservation through them. They’ve since emailed me saying my payment was verified with 3D Secure and cannot be disputed. No apology for not having a room ready or questioning as to why I disputed the charge, which would be any company’s first step if they truly booked a room for me. If you’re thinking of using them, I would proceed with caution.

Scam - they falsely advertise lower prices to get you to book, but you will arrive and there will be no booking in your name. Support number leads to a dead-end agency that says you need to contact Billabook… even though this is the “support” number listed on their website. Company is unresponsive to emails. Stay away.

I booked 2 nights in Vienna and 2 nights in Salzburg for my first trip to Austria through Billabook, but it has been a nightmare. After making the payment, I never received a confirmation email. I tried contacting them via their website and email multiple times, but they completely ignored me. When I contacted the hotels directly, they told me there was NO reservation under my name. It is infuriating to see them still active on Google while they scam innocent travelers. My entire travel plan has been ruined and I feel cheated. Please, save your money and DO NOT book anything through Billabook. This is a total scam. 대한민국 여행자분들 필독하세요. 빌라북(Billabook) 절대 이용하지 마세요. 오스트리아 빈과 잘츠부르크 숙소를 예약했으나 결제 후 확정 메일도 오지 않고, 업체는 모든 연락을 무시하고 있습니다. 호텔에 직접 확인해 보니 예약 내역조차 없다고 합니다. 즐거워야 할 첫 여행 계획이 사기 피해로 인해 엉망이 되었습니다. 제발 저 같은 피해자가 더 이상 나오지 않기를 바랍니다.