BillabookReviews of billabook.com

Billabook (aka Bilabook) scammed me. They did not make the reservation I paid them to make. The hotel had no reservation from them for me, and never heard of them. Billabook used it's "no refunds or cancellation" policy to justify not refunding my money. However, US law says that if a vendor does not deliver the product or service they received payment for, their "no refund policy" does not apply, the contract was breached and the money must be refunded. Yes I used Mastercard. No, Mastercard did not refund my money.

I just made a booking in Boston. Charged my card. No email confirmation nor any info on their website. My bank has filed a police complaint. If they don’t refund the money, action will be taken. Please don’t use this scam site

Booked a specific hotel because the booking stated free cancellations until April 29 on several pages during the booking process. Kept screenshots of every page. As soon as I'd paid, it said that cancellations after April 14th were $30 and not possible after April 29th. Emailed to complain immediately (evening April 10th) as no phone number available anywhere. Received response April 11th with the confirmation of my booking again, no follow up. Replied with demand to have originally stated cancellation date honoured, have not heard since (April 13th); cancelled reservation and flagged to my credit card company. Wish I'd read the reviews here first!

They advertised a room that doesn't exist. The confirmation came through and they charged us $100 extra for a room they were advertising as full sea view. We paid $100 extra for a full sea view only for the confirmation to show a regular view that was on the website for $100 less. I have been waiting two weeks for a response from them and so far no one has gotten back to me. I would avoid using them your much better off with any other booking site that isn't trying to scam you for a fake room.

Pas fiable J'ai effectué une réservation sur leur site, ils ont débité ma carte mais n'ont pas effectué la réservation puis ils m'ont envoyé un mail m'informant qu'ils avaient annulé ma réservation. J'ai donc demandé un remboursement par email et ils m'informent que ça peut prendre jusqu'à 2 semaines. Bref passez votre chemin ils ne sont absolument pas fiables. Reste à savoir si je vais vraiment récupérer mes sous...

I am writing this to warn other travelers. Billabook is refusing to provide a full refund for my booking (ID: 1332652) at Bedford Hotel Brussels, even though the hotel has officially waived all fees and authorized a 100% refund due to the war. Billabook is trying to illegally keep 30% of my money and has been ignoring my emails for over a week. This is unacceptable and unprofessional. I have already reported this to econsumer.gov.""WARNING: THEY HAVE DEACTIVATED THEIR EMAILS. All my emails to booking@ and support@ are bouncing. They are hiding from a legal refund for Booking 1332652. I have filed report 199716600 with econsumer.gov."CEO Amir Muallem and Billabook are ghosting customers. Refund for 1332652 is being stolen. Reported to authorities." Don’t book through this agency, if you asked them for refund they will block you, I asked for chargeback and I escalated this issue.

Necesito que mi reservación aparezca en el hotel Catalonia babaro en punta cana Porfabor e gastado mis ahorros para que mi madre conozca mi hijo y no tengo más ahorros para pagar un hotel y no tengo ninguna reservación en el hotel Porfabor mi nombre es Kelly Ruiz la reservación es para el 5 de abril asta el 9 .

I would strongly advise others to be cautious. I booked a hotel in Paris through their platform, but when I became suspicious of their confirmation e-mail, I called the hotel to confirm my reservation, and the hotel had no record of my reservation. The confirmation I first received from Billabook was an internal booking number, which the hotel can not use to locate any reservation. Billabook reference 1854878. My bank has confirmed that the payment for this Paris booking was processed to a merchant in Tel Aviv, not France. Update 1 25.03: Got a response with fraudulent red flags and stalling tactics. Called the hotel, still no reservation. Update 2 25.03: Received an e-mail from Billabook with the supposedly official confirmation number. Called the hotel and number is not valid; still no reservation in my name. Update 3 25.03: Received from Billabook five automatically generated e-mails with the same invalid "confirmation number". Keep calling the hotel and number is still invalid, no reservations. Final update: My bank suggested that we cancel our credit card and file a chargeback, what we did. Afterwards I received a call from Billabook saying that they had booked the room and providing a reservation number. I called the hotel and it was confirmed. Altogether an extressful and time-consuming experience.