Billabook Reviews | Read Customer Reviews of billabook.com

Billabook Reviews | Read Customer Reviews of billabook.com

Billabook reviews

Showing 21 reviews with 4 stars · Clear filters

Kevin C.
Nov 30, 2024
hotel in Malta went smoothly
Booked a stay at a hotel in Malta in November. No issues. Arrived at the hotel and everything went smoothly.
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Concerned
Oct 5, 2024
Company responds promptly to issues
I faced some issues in getting the hotel to confirm the reservation directly, after some initial difficulty in contacting Billabook to resolve the issue, the support team was very helpful in working with the hotel directly to finally provide the hotel confirmation number while providing updates along the way. Looking forward to my stay!
Response from BillabookOct 12, 2024
Hello David, Thank you for your feedback. We’d like to clarify the facts regarding your booking. Our records confirm that you selected a non-refundable rate, which was clearly indicated at the time of purchase. The cancellation policy was displayed during the booking process and confirmed by you. As such, there was no error on our website, and the rate and terms did not change at any point. You later canceled your reservation, confirming once again the 100% cancellation fee. Although canceling a non-refundable booking is a final action that cannot be undone, we still offered, as a goodwill gesture, to reach out to the hotel to request the reactivation of your canceled reservation. While we are open to addressing genuine concerns, we cannot tolerate ongoing threats, disrespectful language, or unfounded accusations in your communications, including the repeated use of the word "SCAM" in relation to a valid booking. We value transparency and fairness and are committed to addressing any legitimate concerns our clients may have. We believe that respectful and constructive communication is essential for effective resolution.
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Glenn David L.
Sep 30, 2024
Secrets Riviera Cancun/ Breathless …
Great vibe and resort Secrets Riviera Cancun Resorts and food at the Rosewater, best Secrets Mexico generally prepared for boutique feel lively Lux at Secrets not Superior Cozy and over to Breathless beside for a unique party vibe Best of both worlds pending what’s going on for a hot sunny Mexico day Food 9 Room 10 Service 8 Upkeep 8 Gym spa 10 Concierge 10 Drinks pool 10 Vibe excellent quant and cared for
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Ivana
Mar 6, 2024
Good experience
I made two reservations and one was confirmed, the other was not but from my bank account both were withdraw. I contacted support to resolve this issue and since I needed urgent confirmation for second booking we agreed very fast to proceed without refund but confirming the one that was failed but paid. Satisfied with proffesional attitude and problem solving.
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Lilia R.
Jan 26, 2024
I would like to cancel my reservation 93380 and get a refund
Good day! Kindly need your assistance. Unfortunately, I have to cancel my trip Movenpick Hotel Sukhumvit 15 ( Check-In 2- Check-Out 5 Feb. 2024). I would like to cancel my reservation Confirmation Number 93380 made with Billabook and get a refund $327. Unfortunately, I can't do this through your site because I don't see any "X Cancel" button. I wrote to the support team - - but still no answer. Please, send me a cancellation letter. I would like to receive a refund for the same card I have used for the reservation. I kindly ask you to help me! Please ...
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