BillabookBillabook is a travel technology company specializing in hotel bookings worldwide. The company was founded in 2020 by a team with extensive experience in the travel industry. We connect travelers with a wide range of accommodation options through integrations with wholesale suppliers and real-time availability technology, enabling access to competitive hotel rates. Billabook operates with proprietary technology and is a Google Hotels connectivity partner.
Billabook (billabook.com) has 394 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Boran R.
I have booked a 2 night stay with free cancellation option. On website it says error when trying to cancel it and i sent 10 emails that i want to cancel no answer from them. No phone number to contact absolute nightmare they cost me thousands don’t fall for them.
tariq H.
Never trust this website. They will scam you and you will ending up pulling your money from your bank. NEVER BOOK THROUGH THEM
Response from BillabookMay 25, 2026
Hello Tariq, Your booking was fully confirmed, and we provided you with the hotel confirmation number. Our team also directly verified with Laura at the front desk that your reservation was active and available for you. We received your request to cancel, but unfortunately, as the check-in date had already started, the booking was subject to a 100% cancellation fee per the non-refundable terms agreed upon during booking. Regards, The Billabook Team
Marco
Never ever will I book with billabook! I‘ve booked a trip to mallorca from 18 to 20 April. The reservation was done for a mini suite. When I arrived Iberostar informed me that the reservation was for a regular double room with wellness voucher. Wtf… Calling billabook is not possible, you will be routed to a machine with a dead end. Billabook informed me that they had a booking issue on their homepage.. (of course)… The page clearly stated the mini suite, not a double room. Also all the pictures were for a mini suite… I can‘t recommend nor will I ever book via this page.!!!
Response from BillabookMay 25, 2026
Hello Marco, We would like to clarify that the room category provided by the hotel matched the exact supplier description and terms detailed on your booking confirmation. To maintain full transparency, we always display the precise room designation provided by our supplier directly in the booking details and at checkout. Following your inquiry regarding the room description, our team immediately responded and offered a 10% partial refund as a gesture of goodwill. Our support team remains available via email to assist you with any further inquiries. Regards, The Billabook Team
mohammad Z.
There is no confirmation received for my booking,
Response from BillabookMay 25, 2026
Hello Mohammad, We have requested additional information, such as a booking number or email address, through Trustpilot’s verification system to locate this reservation. However, no response or details have been provided to verify that a booking actually exists. If you are a legitimate customer, please contact our support team directly at [email protected] with your booking details so we can investigate this immediately. Regards, The Billabook Team
Lydia C.
The worst holiday booking company you can think of ! Do not waste your time. They scammed us of our booking. We turned up to our hotel in Crete with them saying there was no reservation under our name. If it wasn’t for the hotel securing us a room for the night , we would have been stranded as it was 1 am in the morning and no clue of whether there was availability in the area. We did a charge back and they proceeded to take the money back which is insane. Our bank is now involved and it’s almost taken a year to get our money back and counting !
Response from BillabookApr 30, 2026
We requested the reviewer’s full name, email address, phone number, or any other booking details. However, Trustpilot did not provide any information. We encourage the reviewer to contact us directly with the correct booking details so we can investigate and resolve any concerns.
A Random U.
Total scam site. Google displayed price was NEVER available. It gives fake advertise price on google.
Response from BillabookApr 30, 2026
We have reviewed this feedback and could not identify any attempted booking associated with this case. As a Google Premium partner for over 5 years, we are committed to maintaining accurate, real-time pricing based on supplier availability. Our rates are continuously updated, and the final price is always clearly displayed before completing a booking. If you still require any further assistance, please let us know.
Nina
DO NOT....AND I REPEAT TO DO NOT BOOK WITH BILLABOOK On April 11, 2026, I booked a hotel room for April 18th to April 19th, 2026, in Baltimore, Maryland. My sister and I arrived at the hotel to check in but we were informed that the room had been canceled. However, we were not notified of this cancellation via email. I attempted to contact the hotel using the provided contact number online, but only received a robotic voicemail. No one contacted me to apologize for the inconvenience. I've sent an email concerning my refund and no one reached out. I strongly advise against using this contact number, as it is likely a scam. I believe that this business is fraudulent and that I am entitled to a full refund. I will not recommend “BILLABOOKS.com” to anyone due to the deceptive practices employed by the company. Priceline is the way to and much more trustworthy!!!!!
Response from BillabookApr 27, 2026
Dear Nina, Thank you for reaching out, and we sincerely apologize for any inconvenience caused. Once this case was brought to our attention, we immediately contacted the hotel to investigate the matter and ensure it was resolved. Following our review, a full refund was approved and processed accordingly. If you require any further assistance, please do not hesitate to contact us.
customer
I made a hotel reservation in Marbella on April 17. The money was charged immediately, BUT there has been no confirmation email with a reservation number or any other feedback. There is no information available to track the booking. Check-in is planned for April 18. We are traveling as a family with a child, and right now we are essentially in a situation where we may end up without a hotel despite having paid for it. There is no support phone number, only an email. Avoid! Trust only official websites.
Response from BillabookApr 30, 2026
We were unable to identify any booking associated with the details provided in this review. If a transaction is still in a pending state, it is typically an authorization hold that is automatically released if the booking is not completed. In such cases, no charge is actually processed. We take this matter seriously and would appreciate if the reviewer could contact our support team directly with the booking details so we can investigate and assist further.
