BillabookReviews of billabook.com

nous avons réservé un hotel a genes en italie par le biais de billabook et aucune réservation n'a été faite pour nous. Nous sommes devant l'hotel sans argent avec mon père de 82 ans handicapé et nous n'avons pas d'argent pour louer une autre chambre, dailleur l'hotel est complet, nous allons certainement dormir dans la rue ce soir car nous sommes venu en bus. C'est absolument faux je ne me suis pas trompé pendant l'enregistrement de la chambre, vous me faites tourner en rond et je sais très bien que votre site est une escroquerie, nous sommes toujours devant l'hôtel et absolument personne n'a enregistré de chambre. Cela fait déjà plusieurs mails que vous m'envoyez et il n'aboutissent pas. C'est tout simplement une arnaque. Je vais déposer plainte contre vous.Scam SCAM SCAM Le commentaire précédent est absolument faux, le site est un pure escroquerie, et évidemment aucune réservation n'a été faite et aucun remboursement depuis tout ce temps. Il suffit de vérifier toutes les mauvaises évaluations que vous avez, c'est a dire 109%.

I made a booking but received no email confirmation, no reference number. Money is already deducted. Update: I got a support email finally. So maybe their system is just hiding the errors.

I specifically booked a double room for 3 nights at Royal National Hotel, London, for my partners birthday. We arrived on Friday and were told they only had twins, unless we paid to upgrade! We had tp pay the hotel an extra £20 to 'upgrade' to a double. Couldn't contact Billabook, no live chat. Emailed Billabook then and got this response, a day later. Not good enough. Won't use them again. Thanks for reaching out. The room booked is a Standard room, as indicated in your booking confirmation, which could either be Double or Twin. We will proceed to request twin beds from our supplier, subject to availability. Please don't hesitate to reach out if you need any further assistance. Best regards Adam

28/5/24 Billabook took a booking from me for NYX hotel in Spain Madrid. They charged my credit card. Subsequently however, as they could not get the room, they promised a full refund. It’s been 1 month and no news. Worse still: they are not replying their emails 17/7/24 Noted Billabook’s reply with thanks. However, I would like to highlight that 1) The credit card was charged the costs of $2000. It is not true that it was not charged. Perhaps Billabook can check in with their finance side. I am happy to provide the credit card statements 2) I am still awaiting the service center to reply my email. Thanks 26/7/24 Still no news or contact from Billabook service center and still no refund. Will continue to update status in this area so that the other customers can avoid the issues I have faced. 05/08/2024 No refunds so far. Billabook service center has not replied to any of my emails. While they replied in Trustpilot (17/7/24) and claimed they would refund, yet it seems like it’s just talk and without concrete action so far. Looking at the various reviews below: I do sense a recurring theme on this issue. I am not hopeful of getting the refund back given the time lapse: but I will continue to post here, so that readers of Trustpilot will not be misled by Billabook’s reply below and think that the refund has taken place. It has not. 15/8/24 Multiple emails later: finally got a 2nd reply from Billabook. They claimed funds have been transferred back to the bank (original email stating this was on 28/5 and latest 12/8/24). I have gone to bank and confirmed no refunded funds, hence refuting what Billabook claims. I have filled a dispute with the bank, and will see how it goes. This is very painful experience with no end in sight: again highlighting that all travellers using Billabook should be mindful of. You might get a 5 star experience like some of the reviews below. But you also might be like the significant majority of the 1 star reviews below (60%). Having to chase multiple times for refunds, inaccurate claims that refunds have happened: it is uncalled for. Very frustrating. And truly uncalled for.

We had booked a hotel, but upon arrival, the hotel couldn't find our reservation and redirected us to another hotel. Instead of a room in a 5-star hotel, we ended up in a 3-star apartment. This scam site made 40 euros per night off us. For a room that costs 40 euros, we paid 80 euros. Avoid at all costs.

I made 2 reservations and cancelled them 1 day later. The reservations had free cancellation, but they never returned the money back. This was 3 months ago. The don't even answer to the emails that i sent them. STAY AWAY updated 26/6/24. I have sent multiple mails, but nobody answers. I have already cancelled the reservation 3-4 months ago. The order numbers are 149990 and 150002. This ARN number isn't anywhere in your mails. maybe it is because you didn't answer any of them?

Misleading prices on the the website - it says that taxes and fees are included, but this may not include all taxes and fees! Once I booked, I saw that there is an additional tax which was 25% on top of the price charged by billabook. I emailed three times to query this over a week, but my emails were ignored.

Had cancelled my booking 96672 almost a month back and still no refund. Several e-mails sent and no response and live chat is not working at all. You better avoid it before you got scammed!! All legal action are taken, waiting for the outcome.