BillabookReviews of billabook.com

Response from BillabookSep 23, 2024

Hello, Gavan. We appreciate your feedback, and we apologize for any inconvenience you experienced. Your reservation for December 5th (nearly three months away) was successfully booked and confirmed with the hotel. Our team promptly responded to your inquiry within an hour, providing you with our supplier’s reference number, which was verified as valid in the hotel’s records. However, we understand that you chose to cancel your reservation and have received a full refund. Please rest assured that all Billabook reservations are fully guaranteed, and we are dedicated to providing prompt and reliable support to our clients. We look forward to having the chance to serve you in the future.

Response from BillabookSep 3, 2024

Hello Xingxing Yang. Thank you for bringing this to our attention. We can confirm that the refund for your reservation has already been fully processed. Please contact your issuer in China for further information using the provided refund reference number. If you have any other questions or concerns, feel free to reach out. We appreciate your patience and understanding.

Response from BillabookAug 15, 2024

Hello, Applexus Technologies, Your reservation was confirmed instantly, and the booking confirmation was successfully sent to the email address you provided. If you haven’t received it, kindly check your spam or junk folder. If it’s still missing, please let us know, and we’ll be happy to resend it to you. We are always here to help and assist you.

Response from BillabookSep 3, 2024

Hello, Sherif. Thank you for sharing your feedback, and we sincerely apologize for any inconvenience you experienced. According to our supplier, the hotel confirmed that the reservation was fulfilled with the same room type originally booked, as stated on your booking confirmation: Deluxe Triple Room. Our team will reach out to you directly to further investigate your inquiry and ensure that this matter is fully addressed. We appreciate your patience and understanding.

Response from BillabookAug 15, 2024

Dear Hend. We would like to clarify the situation regarding your reservation. You initially requested to cancel your reservation due to pregnancy, and despite your booking being non-refundable, we reached out to our supplier on your behalf. After successful negotiations, we managed to reduce the cancellation fee to only 1 night, though the original policy would have required 100% cancellation fees. Despite this option, you chose not to proceed with the cancellation, and the booking remained active. On July 16, you canclled your reservation with 100% cancellation fees, as per the cancellation policy. Later, you inquired about the possibility of waiving fees if you made a new reservation for different dates with the same supplier. Although the booking is non-refundable and cannot be modified, we escalated your request to our supplier. Unfortunately, you canceled the second reservation as well, citing medical illness as the reason for cancellation. We truly understand your situation and have made significant efforts to assist you. However, under the current circumstances, we are unable to take any further action. We hope this provides clarification, and we wish you all the best.

Response from BillabookAug 15, 2024

Dear Valued Client, Thank you for your feedback. The difference in the refunded amount might be due to fees charged by your bank or exchange fees. We are committed to providing the best service and are here to assist you with any concerns. Please contact us directly so we can help resolve this issue.

Response from BillabookAug 15, 2024

Dear Valued Client, Thank you for your feedback. We apologize for any inconvenience you experienced. The room provided was the same room type as booked through Billabook. Please be aware that any complaints regarding the room or accommodation upon arrival, such as issues with the room location, should be addressed directly with the hotel. As we were only contacted after your check-out date, we did not have the opportunity to address these concerns with the hotel in a timely manner. If you have any further questions or need assistance, please feel free to reach out to us directly.