BillabookReviews of billabook.com

I booked a hotel in Punta Cana through Billabook and when I arrived the hotel, they did not honour the reservation so I had to pay a lot more for a last minute reservation somewhere else. Whilst it was a an immensely frustrating experience, it seems like the hotel was to blame and not Billabook. Billabook did refund me my money for the hotel I booked after a few weeks of following up with them. It was not a good experience, but Billabook seem legitimate at least.

Although the reservation process went smoothly as well as finding the reservation with the hotel, main problem was the price as I found out that booking directly I would have get same rate but with breakfast included which as an equivalent value of €64 per day. So for a site that claim to be price the strongest point this was not the case.

The legal entity that runs the website unknown (what company? where?). The customer service does not provide any information and receipts for payments are useless as they do not state who issues them... So, if you need it for reimbursement, stay away from them. This said, the hotel booking worked fine...

Hi April, Thanks. PLEASE PLEASE respond to my request. I understand your policy and put a special request as our flight only arrives the next day. I have contracted yourself, then contacted the hotel on your behalf. They have accepted the request to cancel 1 night of our stay. You have let me know that the hotel has declined our request but that is NOT the truth, which is VERY DISAPPOINTING. I've just reached out to the Mercure Grand hotel, this is what they have come back with: "As Samantha confirmed we approve the date change, this however has to be amended by the third party. WHICH IS BILLABOOK Unfortunately the agent did not reach out to us directly for approval. The agent will need to reach out directly as you are paying for them to manage your booking on your behalf. We unable are unable to make changes to their bookings without a paper/electronic trail from the agent, which is BILLABOOK. You may need to escalate this further with the agent" As per above, the hotel has already given APPROVAL. My elderly Mum is paying for this booking, and it is not fair that you are not coming back to us. The hotel came back to me on the same day when I contacted them, this process with you has been going on for a couple of weeks with result. You want good reviews, but not doing the right thing is not helping you. THE PROBLEM IS AT YOUR END, BILLABOOK. FIX THIS AND DO THE RIGHT THING WITH YOUR CLIENT PLEASE!!! Thanks. Kind regards, HB

I've made a booking for Marriott in Abu Dhabi but haven't received any confirmation and they don't have any active assistance. I've no email confirmation or any communication from them yet. Tried connecting the hotel but they say bookings don't reflect yet. Have mailed them and raised a ticket too.. waiting to see how it goes, will post my experience here.

I assumed when I booked through Billabook that I had paid for all all charges for the Cameo Hotel. But when paying my bill was informed that there were destination charges per day of $39, City of LA tax $5.5, Labour surcharge $12. When paying my bill I was told that I had to the info should have been on Billabook website. I did not see it and I went back to look but still could not find it. This should have been explained when booking. Cameo Hotel Room 206. 13/4/24 to18/4/24 Michael Brown +353857882388

Just booked a trip to Jamaica for what I thought was great prices until I found another price but unfortunately this company is refusing to price match at the moment. Customer service as of yet is not the best However Billabook is a legit booking company. I verified with the hotel they did receive my order.

Total scam. Do not use them. Booked with them, no room was available when I got to the property. They agreed to refund my money. To date they have not done so and have avoided all my emails. Edit: I eventually received a refund from Billabook and have therefore adjusted from 1 star to 2 and changed my title. I would still not recommend them at all but felt it was necessary to be honest in my review.