BillabookReviews of billabook.com

Rápidos en cobrar, lentos en reservar. Yo estoy enviando varios Gmail. Ya llamé al Hotel y no hay ninguna de las 2 reservas realizadas.

"The worst booking experience I’ve ever had. I made a reservation through Billabook and paid for my hotel 20 days in advance. When I arrived, I discovered that my booking didn’t exist. I was forced to wait for 5 hours in the hotel lobby, sending numerous emails trying to resolve the issue. The app has no phone number for support, and the email responses were nothing but vague suggestions to 'be patient,' with no clear answers or immediate help. The experience was incredibly stressful, and customer service was non-existent. I will never use Billabook again and do not recommend it to anyone."

I received confirmation that my trip was cancelled as request on 10/24/24. The confirmation stated a full refund with no cancellation fees. Also stated up to 30 to receive my refund. I have inquired several times during the past weeks and have only received one response that they are working on it. No response to my last inquiries. Extremely frustrated and simply want my refund resolution asap please.

I was not refunded full amount after cancellation. Although more than 95% was refunded, but $80 was still yet to be refunded after sending multiple emails. Not good customer service, no customer call center, just email.

ES UN FRAUDE, me vendieron una reservación en (palafitos) un hotel de lujo en Cancún México, por 50 mil pesos mexicanos, (2 760 usd) y la reservación nunca existió, pero si me hicieron el cobro, nunca contestaron llamadas o mails y me robaron el dinero

This is a VERY PROBLEMATIC website. DON'T USE it. We've got a confirmation email for 6 days at a hotel in Costa Rica. Once we arrived at the hotel, there was no reservation under our name. We have contacted them politely using their emails (no phone listed). They don't answer. Today we have nowhere to go. But buy another room AGAIN at the hotel.

I booked a hotel and canceled within the cancellation period. Despite waiting over a month, I haven’t received my refund. I’ve tried reaching out to them via email, but I haven’t had any success.

This website is in my opinion one that should be avoided at all costs. You make a hotel reservation and you do not get a confirmation. Instead they "reserve" the funds on your account and tell you that you have to wait for an hour (as long as it's 9am-3pm EST) for them to confirm your reservation. It took them 4 hours to respond to me and say they could not confirm the reservation at the rate advertised. I was informed by email that a"refund would be processed within 24/48 hours the you will expect to reflect it in a few days". Five days later (at the time they posted the response below), my account is still showing as $ 3,642 "reserved" by Billabook and I cannot use these funds. My bank has told me that it could take up to 11 days for this reserve to be cancelled and in the meantime Billabook could take this money at anytime. On top of this, I have had to pay for a different hotel which has resulted in my card hitting its limits. Then to add insult to injury, Billabook wrote the following when i wrote my first review: "If the review is not updated or removed, we reserve the right to seek compensation for reputational damage caused by these false statements." You decide - do you want to do business with these people??