BillabookReviews of billabook.com

Not to my expectations at all !! Disappointed

Booked a reservation - no problems - but when I canceled before the deadline 9/19/2024, the wrong amount was credited to my credit card account. I let them know about it and they immediately reversed the wrong refund but never refunded me anything after that. April asked me to be patient that the accounting department was going to fix it and refund me, she also indicated that money was refunded to my bank account, but I told her that it was impossible because they did not have my bank account information. I sent them proof of all my credit card statements to show them that I never got the refund, but the only thing I got was be patient, the accounting department will fix this - as of today, since Sept 17 to now I have not received the $839.00 for a room that I canceled on time. April Stopped answering my emails by the end of December. I tried to get the refund through the credit card first but was ruled in Billabook favor because they said I canceled after the deadline and my emails showing my date of cancellation were not accepted they needed a cancelation # (credit card rules) the credit card told me to send another dispute again after I got the hotel to send me proof of my timely cancellation. April told me not to dispute again, to cancel the dispute and that I will get my money back. So I did not sent the second dispute. Just waited. When I did not get anything, I tried to dispute through the credit card again but I was too late. I waited to long on the promises that my refund was coming soon. I have asked April to give me a phone # or the supervisor to call me to clear things up. I gave them my phone # for them to call me if they did not want for me to reach out, but I also never got the any calls nor a number to call. There is no way of getting in contact with them -other through email and they no longer respond. I had several reservations and they keep mixing other reservations I had making it confusing. Bottom line, regarding solely on the reservation in question, it was canceled on time - now i have the hotel confirmation to back it up- and no money was refunded and i have proof that too. Their accounting department can say anything to hide the fact they committed a big mistake and they won’t back down, but my experience as an auditor at KPMG and currently as a CFO in a company tells me that if something goes out of the normal process - they are incapable of resolving a problem. I just cannot believe that a company and employees will act with such dishonesty.

If I had known what I was getting into, I would never have booked with this company. My children are supposed to stay and eat for free, but since Billabook refuses to modify my booking or communicate with the hotel, I’m being double charged. This is the most unfair experience I’ve ever had, and it has ruined my entire holiday. I urge everyone to stay away from this agency. There’s no contact number and no assistance. If they do respond, it’s just to say they can’t help and non refundable. Immediately I noticed the error I reached out immediately to these unhelpful folks. This has been the worst experience of my years of traveling. For your peace of mind, please avoid as the wickedness and pain could cause mental deterioration to you. Over 1600 USD gone like that. Avoid this agency!! Avoid!!! It would be unjust to not inform others. UPDATE:- 1. If trying to distort the truth, please come with receipts . Date of arrival was Jan 2nd, 2025 but you received several emails on January 1st and unhelpful and disdainful as always. Also please provide proof of anywhere you informed me of making any modifications at check in. This is indeed laughable at the sort of bold face mistruths emerging from yourselves. You severally told me how you are unable to do anything and kept on brandishing non modifiable and non refundable to me. I mean please provide the proof again. 2. Everyone avoid again. The horror with these people is on a different ball game. Avoid . Avoid. Avoid. When I recover, I would be absolutely available to tell my story. Update:- I had a profoundly disappointing experience with Billabook with this reservation. On Day 1, the children were confirmed charged for breakfast etc as they were recorded as 2 additional guests. I found myself in a frustrating situation. I immediately reached out to Billabook again as I had sent several emails to them before they started getting charged , hoping they could resolve this issue with the hotel. However, April from their booking team categorically stated that it was impossible for them to intervene. When I contacted the hotel again, they informed me that since Billabook was handling my reservation, only they could address the issue. I sent three emails to Billabook on the same day, but the response remained the same: it was impossible to assist. I tried to explain to this agency- Billabook that there would be no additional costs if they contacted the hotel to modify the booking, as the hotel had confirmed that the children would be treated as two additional guests as long as the booking was unchanged and did not include them. After multiple attempts to reach Billabook, I was met with silence. Realizing I needed to take matters into my own hands, I approached the hotel again. This time, I spoke with two staff members, including Mr. T, who listened to my concerns about the agency's refusal to help due to their claim of a non-modifiable and non refundable booking. Mr. T was incredibly understanding and made a note on my reservation to prevent the children from being charged for breakfast etc and to stop the hotel from considering them as additional guests. I am genuinely grateful to Mr. T of the hotel for his willingness to listen and for providing immediate assistance on DAY ONE!!!!! Lastly, any company that believes sending threatening messages to clients after a mishandled situation will improve its public image should reconsider its approach. Providing quality service is a choice, and Billabook should not have taken on this responsibility if they were unable to fulfill it. This is evident from the poor reviews this service consistently receives. Unfortunately, I only discovered this after my experience.

אין עם מי לדבר ביצעתי ההזמנה וכלום לא מייל לא אישור אני אמור לטוס עוד יומיים ולא יודע אם להזמין במקום אחר חבל שכך פניתי למייל שלהם לא עונים

Booked the hotel de berri in Paris, France and billabook said the reservation is confirmed. Called hotel de berri to see my confirmation. First they can not locate the reservation and then called after two days. The hotel said that the agency billabook canceled the reservation. The billabook kept me hanging for 4-5 days without any solid confirmation from the hotel. This is absurd. Stay away from it.super disappointed. Have to open a chargeback to get refund for this fraud. Jan 6th, 2025. Per their respond, i never asked them to cancel the reservation. They are lying about this too. They canceled the reservation themselves with the hotel and wasted my times. Please avoid this company at any cost.

It is a scam, avoid this website at any cost.

I made a reservation in September for my trip in November. I was able to check in without a problem. However, when it came to check out, I was told the agency never paid. Therefore, the resort would not let me leave unless I paid AGAIN. The only way to get in contact with this company is through email. I would not recommend this company to anyone.

Por qué cobraron la reserva total del hotel en la tarjeta de crédito si tenía hasta el 9 de diciembre para hacer la cancelación por menor costo?