Billabook Reviews | Read Customer Reviews of billabook.com

Billabook Reviews | Read Customer Reviews of billabook.com

Billabook reviews

Showing 180 reviews with 1 star · Clear filters

C W.
Feb 6, 2025
Absolutely do NOT use them
Absolutely do NOT use them. I went to book a room with them and it said there server was down to email them yet they charged my card $2200 there is no way to reach this company either. After there reply my response. So what you’re telling me is that your webpage offered a rate that was no longer there but still placed a hold on my card that even if you “release” takes days depending upon the bank. Even after that it took hours to reach anyone at all. Wouldn’t it make more sense to not offer rates that aren’t real? Or have customer service that can be contacted immediately so guest are not out money because there was holds placed on their account for a room that wasn’t even really available. Can you not see that some people don’t have an extra $2200 laying around to book another room while they wait for their money to be released from the hold you placed? The simple solution would be to not take money for something that isn’t even really available or at minimum have the ability to lend understanding via a phone number so people aren’t panicking on how they will now book what they need with no ability to know when the money will be returned. I’m sorry but what occurred is not ok and it’s far from good practice in my opinion
Response from BillabookFeb 6, 2025
Dear Client. We understand your frustration. Unfortunately, the rate was no longer available at the time of booking, so no reservation was made, and no payment was captured. The temporary hold on your card has already been released. If you have any further concerns, feel free to reach out to our support team.
Report
Rafael
Feb 4, 2025
A business that aims to extort services free of charge from others
Not only do they scam users but also other businesses. They order service but don't want to pay. Employees from Billabook threatened with ruining our reputation if we stop providing them services for free.
Response from BillabookFeb 5, 2025
This review was not written by a Billabook client and is entirely false. We have no business partner named Rafael, nor have we ever threatened any partner. We take these baseless accusations seriously and will be reporting this review for violating Trustpilot’s guidelines.
Report
FAIZAL R.
Feb 1, 2025
This is a scam
This is a scam, and very detrimental, we paid for 3 days in Mecca but only got 2 days. Without any confirmation, contact person from either the agent or the hotel. They only paid part of our money. And we found out after we arrived at the hotel. We had to spend more money to rent another hotel outside, without any compensation from this agent.
Response from BillabookFeb 5, 2025
We have requested the user's real name, email address, phone number, or reservation details, but no information has been provided. We do not have any client records under the name FAIZAL RACHMAN, nor any claim matching what has been posted. All Billabook reservations are fully guaranteed, and we take such allegations seriously. We expect Trustpilot to remove this review, as it does not appear to be from a legitimate client or valid booking.
Report
Naria N.
Jan 30, 2025
Billabook is a fraud
Billabook is a fraud, I booked for 3 nights but I only got 2 nights. I emailed Billabook and there was absolutely no response. I booked at a very high price...I booked for Umrah and Billabook cheated
Response from BillabookJan 31, 2025
Dear Naria. Thank you for your feedback. We’d like to clarify that your reservation was confirmed for 3 nights, with a check-out date of February 2, as per your booking confirmation. Our records show no issues on our end, and the hotel has verified the full stay. If you need any further assistance, please let us know.
Report
Hillal S.
Jan 28, 2025
People be careful
People, be careful making any bookings using this website, it’s a FRAUD. I made a non-refundable hotel booking, the rate wasn’t even that special, got an Internal reference no. from billabook. I called hotel and quoted the reference no. Only to be told that I don’t have a booking at the hotel and they’ve never heard of such a website. Now I’m fighting with Billabook to refund me the amount they have charged me, telling me all different excuses, by the way, they only have one person replying to emails. Absolute Fraud
Response from BillabookJan 28, 2025
Dear Hillal, Thank you for your feedback. All Billabook reservations are fully confirmed and guaranteed. The reference number provided by Billabook is an internal tracking number, not shared with the hotel. We are working with our supplier to provide you with the hotel’s reference number as soon as it becomes available, which may be closer to your check-in date in March. We take these matters seriously, and calling our services fraudulent based on the inability of a hotel front desk to locate our internal reference number is unfounded. Our team is actively replying to your inquiries and will provide the reference once available. We are here to resolve any issues and appreciate your patience as we work through this.
Report
Ibrahim A.
Jan 24, 2025
I booked a hotel in Dubai through this…
I booked a hotel in Dubai through this site and paid 1300$ in full to the site and they reassured me my reservation is confirmed. However, I contacted the hotel and told me billabook cancelled my reservation without my permission !!! This is really disappointment : why the cancel without my request and just 2 days before my trip !!! Avoid this scam site
Response from BillabookJan 24, 2025
Client Update – Reservation Confirmed: "I phoned the hotel today and they did confirm the reservation. I appologize for the miss understanding created by the reservation department of the hotel. I will be happy to delete any bad review I did based on past days." Dear Ibrahim. Thank you for bringing this to our attention. All Billabook reservations are fully confirmed and guaranteed. We have reviewed your booking and can confirm that it remains active in our system. To clarify this further, our team will immediately request the hotel reference number and provide it to you at the earliest. We appreciate your patience and understanding.
Report
Johanna R.
Jan 24, 2025
I was defrauded
I insist on having paid a hotel reservation fully and then noticed they charged more, once I had already paid. I got a "in your confirmation: 'Service charge 10% of rate'." by Billabook. Obviously they told me that I had to pay more when I had already paid 322 dollars. They should have told all the charges to be paid, before we book with them to let us decide and not defraud us later.
Response from BillabookFeb 20, 2025
Dear Johanna, Thank you for sharing your feedback. We have already addressed this matter in previous communications. As mentioned, the service charge was outlined in the booking confirmation, which is standard procedure. We kindly ask that you refrain from posting multiple reviews regarding the same issue. Should you require further clarification or assistance, please feel free to contact us directly through the appropriate channels.
Report
VANESSA L.
Jan 23, 2025
I booked a trip
I booked a trip, never recieved confirmation. So I went online and cancelled the trip. NEVER received a refund. No one will contact me to resolve over 5 months later.
Response from BillabookJan 24, 2025
Dear Vanessa. Thank you for your feedback. Since your payment was disputed, it is being handled by the relevant department. We will ask them to contact you directly.
Report