BillabookReviews of billabook.com

My husband made a booking through billabook, tried to communicate with them in order to recieve a confirmation, they told us that they are unable to get hold of the hotel. We tried to communicate with the hotel personally, they got back saying no such reservation was made under our name. Now our money is gone, and our travel date is approaching while billabook still ddnt assure us wether a confirmation is made. Now we are left hanging in the middle of nowhere. With such an experience how will i choose to use this service in future or even refer it to others?? Update as of 04 April, Thank you for getting back to us, as per your (billabook) instructions i will follow up with the hotel to see if i am provided with a confirmation number, should we experience further challenges i will make an effort to reach our to billabook team once again and hope for a positive response.

They are deceivers. I booked through Billabook and paid the full amount. I even received the voucher confirmation. However, the hotel did not receive any reservation. I sent emails to Billabook, but got no response. I was forced to pay the hotel again. Stay away from Billabook.

Billabook is an absolute scam. They are fraudsters who refuse to solve problems. It’s been over a month, and despite their empty promises to “contact the provider,” they have done nothing to return our money. My wife booked a fully paid and confirmed stay at the Aquamarina hotel in Cancún, through Billabook. When we arrived, the hotel claimed the reservation wasn’t valid. To access our room, we were forced to pay an additional $325, which the hotel never refunded. Despite numerous attempts to resolve the issue, neither the hotel nor Billabook has taken responsibility. Billabook is the company we chose to book with and the one we paid directly. It’s their obligation to refund us promptly, regardless of any issues with their provider. But instead of standing by their customers, they hide behind excuses. Avoid Billabook at all costs unless you want to risk paying double for your stay and dealing with a company that has zero accountability. Save yourself the stress and book with a legitimate company!

I booked a hotel in Vancouver through Billabook at a relatively affordable rate. However, my travel plans changed and I had to shorten my stay. I promptly notified both the hotel and Billabook. After checking out, I requested a refund by email and through their online form, but I have received no response whatsoever. It’s extremely frustrating and disappointing to be ignored like this. I hope Billabook will address this issue and honor the refund they owe me.

I have been having problems with this agency for over a month. I had booked a hotel room in Mexico at short notice and received confirmation from Billabook. This confirmation came in writing by email and I was assured that the room was now booked. After I arrived at the hotel, the receptionist told me that there was no booking either on the booking number given by Billabook or in my name. I also received a written confirmation from the hotel to record everything. I had to make a new booking on site and pay for it in full. I reported the receipt to Billabook, but I have been held up for over a month at . They have not responded to my emails and I have lost a lot of euros which Billabook will not refund!!! Edit (03/25): We already send the Receipt, but after the mail billabook didnt answer anymore. Send me a mailadress, where i get an answer and i will send it again...

***Confirmation numbers are not recognized by the actual hotels. No phone number is available for customer service*** Booked a hotel through Billabook, called the hotel 4 days after booking (to ensure no processing delays) and hotel has no record of the reservation. I forwarded my Billabook receipt with confirmation numbers and travel details to the hotel (to ensure no issue with spelling errors) and the hotel still has no record of the reservation. Billabook does not have a customer service phone number, only an email address that responds via a Help Center powered by Freshworks (an AI-powered customer service). They will not resolve the issue. Billabook immediately processes payment, fails to communicate, and you will have no accommodations. Interesting update: I have not received any communication from Billabook regarding my booking. But within 6 hours of posting this review, Trustpilot notified me that- “billabook.com has flagged your review for containing defamatory content” Perhaps if this company focused on addressing and resolving booking issues, they wouldn’t need dedicated staff tasked with removing negative reviews. Of note, I learned it is a common scheme where a certain percentage of transactions are valid in order to build a platform's reputation to bring in more business. The remainder of transactions are invalid, which is how the platform makes a profit.

I had a terrible experience with Billabook. I booked a stay in Cancun from February 22 to February 26, but I was scammed! I was forced to pay for my stay twice because the hotel did not recognize my reservation, and Billabook has done nothing to resolve the issue. I have contacted them multiple times, but they keep saying they are “investigating” while the hotel claims they were never even contacted. It has been days, and I still have not received my refund. Instead of solving my problem, they seem more concerned with removing my negative reviews. This is unacceptable! A trustworthy company should take responsibility for its mistakes and help its customers. I do NOT recommend Billabook at all. Stay away!

As many have said, they don't disclose all of the fees, so we were hit with additional charges upon check in. We also booked a room with breakfast and a couple of weeks before our trip they reached out and said that was no longer an option - we could either accept that with a small refund or cancel the reservation, which would have incurred a cancellation fee. Two bad options, no empathy or problem solving whatsoever. Their prices may look cheaper on paper, but they won't end up being that way. Used once, will never use again.