BillabookReviews of billabook.com

Cela fait une semaine que j’ai effectué une réservation à l’hôtel Hotel Santo Mauro Autograph Collection à Madrid, via votre plateforme Billabook, et bien que le montant ait bien été encaissé, l’hôtel n’a reçu aucune trace de ma réservation faite sur billabook. Malgré mes relances répétées, je n’ai reçu aucune confirmation, ni de votre part, ni de celle de l’hôtel. Ce dernier m’a d’ailleurs confirmé une nouvelle fois aujourd’hui qu’il n’a rien reçu concernant ma réservation de votre part et qu’ils n’ont jamais travailler avec vous, ce qui est extrêmement préoccupant. Je pars dans 3 jours, je voyage avec mon fils, et je ne peux absolument pas prendre le risque de me retrouver sans logement a l’arrivée! Merci de traiter cette demande en urgence et de me rembourser la somme total, faute de quoi je serai contrainte de déposer une plainte officielle auprès des services compétents de protection des consommateurs! Internal booking reference: 815805

¡WARNING! ¡GRAN FRAUDE! ¡GRAN ESTAFA...! El pasado 26 de marzo de 2025, realicé una reserva en el Dann Carlton Medellín a través de Billabook, pagando con tarjeta de crédito. Días después, recibí un correo informando que la tarifa no estaba disponible y que mi reserva fue cancelada, prometiéndome un "reembolso completo". Hasta la fecha, no he recibido el dinero ni comprobante alguno, a pesar de mis múltiples solicitudes.

I had to cancel my trip due to a illness. I have my medical documents to support my request. I sent to Billabook all the details to request a refund but they never answered me. I lost my money. I have been writing an email each day with the hope that one day they will answer.

ATTENTION !!!! BILLABOOK DOES NOT REIMBURSE COSTS THROUGH ITS OWN FAULT NO REACTION FROM THE COMPANY!!!! I have been having problems with this agency for over a month. I had booked a hotel room in Mexico at short notice and received confirmation from Billabook. This confirmation came in writing by email and I was assured that the room was now booked. After I arrived at the hotel, the receptionist told me that there was no booking either on the booking number given by Billabook or in my name. I also received a written confirmation from the hotel to record everything. I had to make a new booking on site and pay for it in full. I reported the receipt to Billabook, but I have been held up for over a month at . They have not responded to my emails and I have lost a lot of euros which Billabook will not refund!!!

ATTENTION !!!! BILLABOOK DOES NOT REIMBURSE COSTS THROUGH ITS OWN FAULT NO REACTION FROM THE COMPANY!!!! I have been having problems with this agency for over a month. I had booked a hotel room in Mexico at short notice and received confirmation from Billabook. This confirmation came in writing by email and I was assured that the room was now booked. After I arrived at the hotel, the receptionist told me that there was no booking either on the booking number given by Billabook or in my name. I also received a written confirmation from the hotel to record everything. I had to make a new booking on site and pay for it in full. I reported the receipt to Billabook, but I have been held up for over a month at . They have not responded to my emails and I have lost a lot of euros which Billabook will not refund!!!

DO NOT BOOK OR USE! No reply to emails or generic response from a robot. Would not refund me due to a cyclone on the Gold Coast where all flights were cancelled and multiple attempts to contact them to re book a different time and no reply. Hotel even reached out to them and nothing. a scam and joke. DO NOT BOOK AT OWN RISK!

I didn’t have a reservation after I booked it 04/03/25 and then showed up at 04/04/25 at 3 to no reservation. Tried emailing and calling to nothing being done. Finally got an email at 320 am the next day. No reservation at 7 at night so I went to another hotel

I booked a hotel Two days ago now, I have called the hotel both days In a row and they have told me that they have no reservation under my name - april messaged me with an email saying you have not finished your booking even though i had and paid for my booking already at this point. I have sent 3 emails to April since (one within 1 minute of her initial email) asking for confirmation and am still yet to receive any sort of confirmation email. It would be great if I could bare MINIMUM get some clarity on what is going on with my booking - af least let me know it hasn't gone through so I can make a different booking and sort my venice trip out. Overall not gr3at customer service, very unprofessional and I can't find a contact number on their website - looks like they have deleted the number since previous reviews...