BillabookReviews of billabook.com

Response from BillabookJun 23, 2025

Dear Paulo, Thank you for your feedback. Please note that all Billabook reservations are fully confirmed and guaranteed. After thoroughly reviewing your case with both the supplier and the hotel, we can confirm that the two reservations in question were fully confirmed and available upon arrival. We also shared the hotel’s reference number with you, as verified directly with them. Unfortunately, we did not receive any communication from you before or during the stay. Your first message reached us only after the check-out date, which limited our ability to assist you in real time. To help us investigate further, we would appreciate it if you could share any supporting documents related to your claim. We remain at your disposal and committed to resolving this matter.

Response from BillabookJun 23, 2025

Dear Pom, Thank you for your feedback, and we apologize for any inconvenience caused. We shared the supplier’s message with you, and you confirmed that everything was in order and that you were able to check in at the origina hotel booked. We’ll follow up with you directly to ensure everything is fully resolved.

Response from BillabookJun 23, 2025

Dear Client, According to our records, your booking was fully completed, and we have no record of any communication regarding this reservation. We remain at your disposal to assist with any concerns you may have.

Response from BillabookJun 13, 2025

Dear Lauren, Thank you for your feedback. All Billabook reservations are fully confirmed and guaranteed. We have shared the official hotel voucher with you, which includes the reference number available in the hotel’s records. Your booking is confirmed for a future stay. If you have any questions or concerns, please contact us directly so we can assist you promptly.

Response from BillabookJun 23, 2025

Dear Client. We’ve requested details to locate your reservation but have not received any information so far. That said, it’s important to clarify that all Billabook reservations are fully confirmed and guaranteed. In cases of disputes, our standard process is to share proof of the confirmed booking, including supplier confirmation and hotel reference numbers, which are used to verify the reservation. We remain fully available to investigate your case further.

Response from BillabookJun 9, 2025

Dear Muhammad, Thank you for your feedback, and we sincerely apologize for any inconvenience caused. According to our records, your booking was made for 2 adults and 2 children (ages 3 and 5), and the room provided by the hotel matched the type confirmed in your reservation. No additional charges were requested by the hotel for the children, and they were correctly listed in the booking. That said, we completely understand that the room may not have felt spacious enough for your family’s comfort. We’d like to review the matter further and will be reaching out to you directly so we can raise your concerns with the hotel. Thank you for bringing this to our attention — your experience matters to us.

Response from BillabookJun 9, 2025

Dear Robert, Thank you for sharing your experience. We understand how frustrating it can be to encounter additional charges at check-in, and we genuinely regret that this impacted your stay. However, as you noted, the destination fee was clearly disclosed in the hotel’s policy section and included in your booking confirmation. This fee is set and collected directly by the hotel, regardless of where you book. As a certified Google Hotel Center connectivity partner, we are fully committed to the highest standards of transparency and accuracy. We’re continuously working to make such details even more visible before checkout, particularly in destinations where these charges are less expected. Thank you again for your feedback — it helps us improve.