BillabookReviews of billabook.com

I can't seem to reply to a reply from the company but I wanted to outline the lies they just came out with in their response. 1. All Billabook's bookings are not confirmed and guaranteed as mine was booked but not paid for by Billabook (despite taking my money). The hotel can't be expected to honour that booking without payment. 2. They mentioned there was no effort to reach out to the 24/7 emergency line. Neither myself or the hotel receptionist could find this emergency line on the internet. All we could find was the reservations email (which got me feeling this whole operation is one giant scam) 3. I have emailed with proof of my payment (the hotel emailed Billabook directly) but that was 11 days ago and sent multiple follow up emails. DO YOURSELF A FAVOUR AND AVOID THIS COMPANY

scamerrrs FRAUDESTERSSSSSSSSSSSSS FRAUDESTERSSSSSSSSSSSSS FRAUDESTERSSSSSSSSSSSSS FRAUDESTERSSSSSSSSSSSSS FRAUDESTERSSSSSSSSSSSSS

Dear Billabook Admin, I am very frustrated with the lack of response from the team regarding the status of my refund. Despite multiple emails, I have yet to receive any reply or update. I made a booking with free cancellation for a stay in October 2025. The booking was cancelled within two days after making it, well within the free cancellation period, which should entitle me to a 100% refund. However, only 70% of the total booking amount has been refunded to my card. I have sent several emails between July 4 and July 10 to both the reservations and support teams but have not received any clarification. Could you please advise me which team or email address I should contact to resolve this issue promptly?

My booking showed free cancellation, When I cancelled within the free period, Billabook still charged me $31 as their cancellation fee. This fee was not declared when I made the booking. A scam, avoid this company!

Billabook es un fraude. Nunca reserves con esta agencia porque te robaran el dinero. Yo reserve con Billabook un hotel Sheraton en Roma y me estafaron. En estos momentos estoy en Roma y tuve que reservar con otro hotel porque Billabook no tiene la reservación con el hotel Sheraton. Fui directamente al hotel Sheraton y me dijeron que ellos no responden porque la reserva fue hecha con la agencia Billabook. Pague $1,500 euros y los perdí porque Billabook no te responde, acá estoy esperando a que ellos contesten un email sobre mi reserva porque no tienen otra forma de contacto, ni teléfono, ni nada. La página web de Billabook es un claro ejemplo de la estafa porque podrán ver que no tienen forma de contactarlos. Si les da la gana te contestaran con un email ambiguo diciendo que responden o que tú reserva existe pero es mentira. Ni siquiera se sabe en qué país está el dueño de Billabook estafando a todos los que caímos en esta estafa. Espero ser de ayuda para que estos ladrones no roben a otras personas.

We ordered hotel through BillaBook Company, payed in advanced. Upon our arrival on the reception they asked us for DEPOSIT 75$ per each day of our stay. We didn't have credit cards/ cause 1 week ago i was robbed by Uber Driver so we requested them to pay in Cash cause that's only what we had now. They refused, they didn't give us key from room and we were pushed by Hotel Reception to leave hotel. When we asked them to refund us money for not to stay, they rejected! So we contacted company BillaBook through we made reservation and they just keep continuing to make axcuses about hotel didn't answered to them yet! I would never order through this company again!!!!! They are CHEATERS AND STOLES YOUR MONEY!!

Hello My booking number 1013394 Yes, the trip was cancelled, but I contacted the hotel and I did not have a reservation. I sent my friend to check, but he did not find a reservation for me in the same hotel. You cancelled my reservation and took my money.

Ich werde seit dem 23.5.25 einfach vom Kundenservice bezüglich einer Rückzahlung einer stornierten Reise geghosted! Ich habe alle nötigen Schritte gemacht die von Bilabook verlangt wurden und geforderten Unterlagen eingereicht, seitdem Funkstille. Auch nach mehreren Nachfragen per Mail zum Status, keine Reaktion! Thank you for your reply. While I understand your reference to the non-refundable policy, I would like to point out that, according to your terms and conditions, the cancellation policy is subject to the hotel's specific conditions. In this case, the hotel has confirmed and agreed to cancel the booking free of charge. Therefore, I kindly ask you to honor this agreement and process a full refund accordingly. I would also like to clarify that the booking was made on May 22nd and canceled within two hours, following the recommendation of your customer service team. The reason for the cancellation was a mistake in the booking dates, and I intended to make a corrected reservation right after. Given the immediate action and the hotel’s approval, I believe this should be handled fairly and flexibly. Furthermore, I am disappointed that I have not received any response to my inquiries via the customer portal since May 23rd. It feels unfair and unprofessional to have my messages ignored for such a long time, especially when I am simply requesting support on a matter clearly covered by your own terms. I kindly ask you to review this case again and look forward to a fair resolution. Best regards, Jasmin