Bikes OnlineReviews of bikesonline.com

good communication, frame arrived in great condition

Service and quality of the bike have been great. Loving my new bike.

Great price fast delivery

Good luck with actually receiving what you ordered from this company their inventory control is horrible. My experience is the following, I ordered a helmet on August 2nd and received an email on August 4th that the item was on its way. However, later in the day I then received an email explaining that in fact the wearhouse folks relized the item was out of stock and and they were refunding my money. Still wanting the helmet I did an online search for the helmet on August 7th and to my surprise Bike Online showed it was in stock. Unsure if their website was accurate I attempted to contact them via phone and when I was unable to get ahold of them during their stated hours, I figured they must have either resolved the issue or it must be back in stock so I reordered the helmet. On August 12th when the item didn't show up I checked my account to see if I could get a tracking number to see where it was. When their website still showed they were still preparing the item for shipping I knew something was wrong so I reached out to them via their website to see if they could provide an update on my order. After awhile I received an email explaining that the item was out of stock. Really! I get sometimes things happen and a miscount in inventory or something else happens to items. But can someone explain to me how both times I order the exact same item that the company's website shows in stock and they take my money but then I never receive the item because it's out of stock? The only thing I can figure is they have no clue so good luck if you decide to order from them. Oh and it takes forever to receive a refund from them. The first one took 6 days and still waiting on the second one.

The tech I spoke with wasn't quite as knowledgeable as I expected and the online frame size tool was totally inaccurate but the quality of the product, value for the money, and easy assembly more than offset any minor defeciencies.

This was my second bike order from Bikes Online and it was just as good as the first. Getting the bike setup took just a few minutes, packaging was fanstasic and the bike was ready to go super fast.

No problem with buying bikes from bikes online, it's when you have an issue with a cracked bike frame and it needs replacing under warranty. Polygon was solid, it's Bikesonline lack of customer support!! New frame arrived in Australia in shipping container over a month ago, when I questioned how long before I get the new replacement frame. It's when your box gets barcoded then it will be despatched to you. This process has already taken 3 months.

Easy order and speedy delivery.