Bikes OnlineReviews of bikesonline.com

It has taken me a couple of days to get my thoughts together on how I could effectively state what it means to do business with BikesOnline. In April of 2025 we purchased an electric mountain bike, Polygon to be exact from BikesOnline. This was a big purchase for my husband but after lots of reviews we decided this was the bike for him. Fast forward to July of 2026, my husband broke a derailer hanger and upon further inspection the bike frame had broken at the rear swing arm. I contacted BikesOnline to see about purchasing a new swing arm or if this was covered under warranty. This is where our BikesOnline SUPERHERO Customer Service Rep., Jeredi stepped in and let me tell you…She is the absolute best!! She handled everything from requesting pictures and other information that needed to be related to Polygon Bikes for a warranty claim. We were thrilled that my husband’s frame was covered under the warranty, and we were expecting a new lower swing arm to arrive so you can only imagine our surprise when Polygon Bikes and BikesOnline sent a new frame (we were both in tears). To say that BikesOnline offers great bicycles, accessories and phenomenal customer service is an understatement. We will be lifelong customers of BikesOnline and Polygon Bikes. If you are in the market for anything cycling related, you will not go wrong with BikesOnline and Polygon Bikes will be the next new bicycle we purchase. Thank you for being a top-notch business with excellent customer service. Sincerely, The Carvers

had a great experience. I had a size call with Brad and we got the right size. Bike came really quickly. the quality was a match for many top brands, but at a lower cost. packaging was great and after sales service was amazing. honestly, I recommend these guys to all my riding buddies now. I’ve purchased from Giant for 10 years. not any more.

Easy order, fast delivery

Great price for the product I wanted (helmet). Good communication about shipping and delivery. Overall a great experience.

Great bike, great price and BikeOnline made the whole process very easy. Great company.

Fast shipping

My demo bike arrived better than I imagined. It seems more like a brand new bike at an excellent price. I appreciate the ease and value of purchasing an online bike. The clarity of the description, the quickness of the delivery, and the final product were all excellent.

First called for a specific bike for my daughter and was answered by a rude representative who feels like not happy with his job, not willing to answer some bike question and told me to look up by myself, I still purchased the bike and more than a week bike have no update, my place is close from their warehouse in chula vista yet it takes forever with no update.