Bikes OnlineReviews of bikesonline.com

Crank fell off can’t get a return call. New bike my son was on the bike and we were lucky he remained in control. Shimano Deore hollow crankset.

That is one of the best bike I have ever purchased

Great bang for the buck. Legitimate quality bicycle and Bikesonline stands behind the product. Support staff is responsive and willing to make sure the customer is satisfied. I will definitely consider Bikesonline again for future bicycle purchases.

Best price for spec; bike shipped and arrived quickly; bike was well packed. No weirdness dealing with Bikesonline. The bike: two small complaints, 1) dropper post wiggles (slightly side to side); 2) Tektro semi-metallic pads are the wrong spec for the Shimano rotors, which are resin only. The rest is fantastic! I love my new whip. I ordered the 27.5 T8 in a size M in charcoal and I won't be looking for any upgrades. The drivetrain is flawless, the brakes (when resin pads are used) are powerful, and the Fox front and rear suspension are perfect. I'm a big fan of the wheels, too. The Schwalbe tires on wide rims make for a huge contact patch with the earth. Tubeless conversion was a non-issue since the rims are tapped, along with tubeless-ready tires. Yes, I will likely buy another from them in the future. But I trust my new trail beast will last for a long time. Tim D

I purchased the Strattos S8 Disc last month and I have put 500 miles on it, no issues. The bike came packed very well, it was also pretty easy to put together. I was so surprised to see a torque wrench and a standard spanner included in the assembly kit for tightening the seat post etc within limits. The design and the paint job was slick, loved small details like the cable housing clips to keep the cables together. The bike frame is di2 ready noticed the small hole with a cap near the front derailleur , the website never mentions it though :) so far I am happy with my purchase and have been asked about the bike by many of my club buddies.

Pros: Good product/value, arrived within a week, nicely packaged, frequent updates from Bikes Online throughout process. Cons: non-Shimano chain supplied with the bike made the drivetrain run really rough (notchy/crunchy/sounded like it wasn't indexed despite it being totally aligned). After Googling I found several forums where other customers had also had this problem and saying that replacing the chain with a genuine Shimano 12 speed chain would fix it. I fitted a Shimano chain and now it runs like a dream. Seems like an odd place for Polygon to cheap-out on when speccing this bike....

Customer care gets 1 star. I purchased 2 bikes from this website. I purchased the bike 7 days ago. The price of the bike went down for Black Friday. I e-mailed the company about the price difference and got NO RESPONSE. I called the company and they told me that the Black Friday sale is a "one-offs" sale and that they will not reimburse the difference. I will have to return the bike and buy the same bike AGAIN to get the new sale price. Their website link on returns and exchanges states: "We get it, we all love to find deals and save money that's why we have a Post Sale Guarantee! If an item goes on sale within 14 days from the day you purchased, let us know and we’ll issue the difference as Bikes Online store credit, no questions asked." Not to mention, the bike has a bent disc brake, loose bottom bracket, and non-functional seat raiser. Stay away from this company. I am an avid cyclist and this is a horrible customer care experience and product is sent with need of repair to be useable.

Mi bike was delivered sooner than expected and putting it together take less than 30 minutes.