Bikes OnlineBikes Online is a California based, online specialty retailer of bicycles and the accessories that go with them. You might have noticed that our prices are some of the best in America – that’s because we sell global brands direct from the manufacturer, cutting out the middleman and passing on the savings to you – where they belong.
Bikes Online (bikesonline.com) has 409 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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AUBREY L.
We ordered the 20 inch polygon premier bike for my sons 7th birthday after a failed bike purchase from another big box store failed miserably on his first ride out. We have been so incredibly happy with the quality, customer service, packaging from shipping and his experience on the bike. We will definitely be a returning customer for our girls!
Ismael N.
The bike is great, I've used it for more than a month and I'm really happy, the shipping time is fine. The only negative is the customer service response time. but in general I'm happy with my order and I'm considering buy another bike for my wife.
Basel S.
Customer service: very empathetic and accommodating! Honored a sale price as I missed the deadline by a few seconds. Shipped very well, and so easy to assemble the remaining bits. Really high end components, and great fit and finish. I'm a Polygon/BikesOnline convert now.
Viberoom
The Bikesonline team responsiveness was okay within 24 hours of raising tickets. However, dealing with their chosen logistics partner was an absolute nightmare. The reality is once the bike is shipped, ownership and blame become someone else's problem. And dealing with this overseas was really frustrating. The tracking numbers are not working. No one knew where the bike was. Being told the bike would be delivered and arranged for someone to be home, and the bike never turned up for days and into weeks. Then finding out finally that the logistics company doesn't deliver to our area, so it was now someone else's problem - a 3rd party to the 3rd party FFS. The bike never turned up, so I had to drive to the 3rd party's logistics depo to collect the bike myself, while the lazy depot staff sat in the air-con, telling me that I couldn't unbox there as his skip was full. Laxy attitudes, lazy experience. Never again. Trustpilot asked me for the date of the experience. I have too many dates to enter.
Kelly
Bike is great and easy to assemble. The only difficulty we’re the brakes which tended to get off balance after braking which caused it to rub on the wheel.
Lucas W.
Excellent experience. Bike arrived very quickly and had a nice tool set to get it assembled. assembly and safety check of all bolts, brakes, etc took maybe 20 minutes.
Baited
I bought a very expensive bike from bikes online that was spec'd with great Maxxis tires. When it arrived, however, the tires were not Maxxis, but some weird off brand that is much cheaper. I asked bikes online customer service for help in getting the correct spec (the one that was advertised on their site), but they basically told me to deal with it. Its been two weeks, and this still isn't resolved. Very disappointed in the bait and switch.
Greg
Loved the way the program led me select a bike for me.
