Bikes OnlineReviews of bikesonline.com

Great company!

Unbeatable prices! Quality builds! You guys and gals are really leveling the play field for everyday people who can't really afford a quality bike from a bike store/big bike companies.

The ordering process was very easy. I had several questions about the bike, so I reached out to the support team and everyone I worked with was very responsive. The bike is a great value and I would definitely recommend Bikes Online.

I wish I could give 0 stars because this company is a complete scam. They take basic bikes from the factory and slap a ton of cheap parts on them and sell them as legit factory bikes. My bike showed up not working with incompatible parts that somebody forced onto the bike. Customer service is a joke, phone number only goes to a voicemail that is never returned, chat is just a bot that never gets to a human, and email is answered by somebody who doesn't know anything about bikes. After weeks of emailing and $400 worth of replacement parts and service later at a local bike shop, the only thing offered by bikesonline was a $50 credit for the inconvenience (which never showed up in my account...not surprised). Stay away from this company and their paid-for fake positive reviews.

Easy to order and great communication in the shipping process.

I ordered on Saturday and had my bike on Wednesday!

My overall experience with bikesonline is superb. I bought a Polygon Relic 20-inch mountain bike for my child. The price was right, the shipping was good and the handling was excellent. Bikeonline used velcro straps with padding all over the bike parts securing them to each other. The attention to detail was beyond what I was expecting. There was no nonsense and the package came with the required instructions and tools to assemble the bike. In addition to the bike, there was a gift in the form of a keychain/bottle opener. I will most certainly be buying the next bike from this company and I highly recommend bikeonline. I would love to do a full video review soon.

Bikes online transaction was great, fast shipping, and happy with the received item