BikesDirect.comReviews of bikesdirect.com

Purchased an ebike earlier this month at a great price, delivery was fast, and the shipment arrived intact. Problem started when I tried to assemble it. No instruction manual for the ebike, only a manual for a standard, non-descript bike, not an ebike and not the bike I purchased. An outreach to Customer Service where they were quick to respond, confirming there is no manual available in print or online. I was informed it should take not more than 30-60 minutes for someone with novice bike knowledge. I was also informed assembly at a bike shop should be less than $100, and with the low cost of the bike, an extra $100 is still a great deal. If I had known this, I would never have opened the box and brought it straight away to a bike shop for assembly, vs. trying to gather all the component bits and pieces in order to carry it all into the bike shop. The issue must come up often as the messaging from Customer Service felt like it was from a cut and paste prepared response list, a bit belittling and unprofessional as if I really should be able to do it myself. Update: Picked up the bike today, $149 assembly fee as it took a "professional" 2 hours. Its charging now and I'll need to figure out how everything works tomorrow as again, no instructions or manual.

Fantastic service from start to finish. Kept informed the whole way through the order & follow up service was fantastic. Professional, lovely staff - would definitely recommend.

$3k - 3 year old Motobecane now has a frozen head-set. The headset is a free bearing race. No one in the bike business has seen this since 1970. No help from Bikes Direct. They won’t help with a replacement. No help from Motobecane either. Do not buy a Motobecane without making sure that it has a sealed headset bearing. The only solution now appears to be a $1000 frame purchase….but only because these guys will not send me a $10 replacement:-(

My sons birthday comming very soon. I went to bikes direct and saw the perfect bike, i was a little skeptical about ordering. But i threw all caution to the wind and ordered it. The bike arrived in 4 days and it is absolutely beautiful, cant wait to present it to him for his birthday. Bikesdirect is the truth !! I'm extremely happy !!

They don't even bother to lubricate the moving parts on any of their bikes. I had to take bike to a bike shop. They had to take the entire bike apart to lubricate it. Their customer service doesn't exist. At all.

Bikesdirect is amazing. I found them on Facebook and took a chance on a Hal full suspension mountain bike which looked too good to be true. A similar bike anywhere else, even online was several hundred dollars more or even almost double! Had a minor issue assembling and they sent me the part super quick. Crazy good value and customer service!

Bikesdirect is dishonest and unreliable. I purchased a bike from them a few weeks ago. One of the cranks and foot pedals failed after a few days of use. Upon closer inspection, I figured out that the cranks and drivetrain were not manufactured by Shimano, as promised. Instead, they were made by an inferior company called Prowheel. When I brought this to Bikedirect's attention, they accepted fault but wouldn't do any better than offer me twenty bucks. Twenty bucks! I found that to be insulting. In the end, I'll end up dishing out more money than I would have had I purchased my bike from a reputable shop. I've wasted a ton of time on this. I advise you not to make the same mistake I did! PS This is the very time I've ever posted a negative review online, publicly, about any company..... I'm that disappointed.

I have ordered multiple bikes - yes you need to either finish assembly yourself, or pay 40-60 bucks to have a shop get it prepped for you. For the people that complain about this it inst really fair because its noted up front, and if you cant do it don't buy it. All of my bikes have worked well and I just bought a spare for our beach house. good mid range bikes at low range price.