BikesDirect.comReviews of bikesdirect.com

The price was great! The components on that bike for that price is unheard of. The frame was a duel suspension and was light. It rides nice and shifting is a breeze. Brakes are fantastic. Easy to put together. Shipped out and received in days. Not weeks! My former bike was twice as expensive and I bought it in the late 80's. I made a mistake on my order form and they corrected it in 1 day. At this price, buy them for your kids and siblings. Can't beat this company.

I purchased an inexpensive bike. It was delivered quickly with minor damage to the box. The bike was mostly unharmed. It has a few small scratches on the frame and on the rims from where the tires where mounted. The gear changing is not smooth and will need adjusting. I've had to make some custom purchases to make the bike more comfortable. But all in all, I got what I paid for. I would like to think that the company would take better overall care of more expensive bikes that they offer. I fi had paid twice as much as I did, and had to deal with these issues, I would be returning the bike and leaving a completely different review.

I recently bought a gravel bike I had great experience with shipping customer service and everything but I mistakenly bought the wrong size I send a email to bikes direct and they were very helpful with me especially a associate name Megan I don’t know who she is but she is been very helpful god bless her and yeah I recommend bikes direct 10/10!!

I’ve purchased six bikes from Bikes Direct over the years, and every single experience has been outstanding. Their customer service is top-notch—quick to respond, genuinely helpful, and always honest and fair. It’s rare to find a company that consistently goes above and beyond like they do. The prices of the bikes are unbeatable. You truly get incredible value without sacrificing performance. Every bike I’ve ordered has arrived in great condition and exactly as described. Bikes Direct has earned my loyalty, and I’ll continue to be a customer for years to come. I recommend them to everyone I know who’s in the market for a new bike. Five stars, without hesitation.

Larry at Bikes Direct is very responsive and has always helped me out though the years since purchasing my bike in 2018. My HAL eboost bike has been great ever since my purchasing it and I would not hesitate to buy again from them. Thank you.

My bike came in with a damaged component (otherwise was in good condition)…Larry from customer service had a tracking number for the replacement part within 10 minutes of me sending the email. Thanks Larry!

I have never in my life heard of a ‘company’ to not have a contact number, i haven’t even had my bike a year and it’s already given up on me, i ask for a contact number numerous of times and was refused one, all complaints by email? that’s so inconvenient for people that ain’t phone savvy, will never ever be buying a bike of a company like this again, obviously just for the money and not fixing a problem that shouldn’t be happening on a bike i haven’t had a year, i will be going further with this, and courts will be called, absolutely joke, £3000 bike and only 9 month old, PLEASE DO NOT BUY FROM THESE PEOPLE!!!!!!!!!!

Verified Purchaser of BikesDirect. Motobecane 29er Full Suspension MTB HAL eBoost M600 Bafang M600/28MPH Electric First, the Motobecane and SRAM are excellent. My bike was one of the first and there may have been assembly issues. 1. The dropper post worked but I learned the routing created a 'kink' and it stopped working. 2) My Bafang display went dark. I had to repurchase the display $100.00, the Bafang seller said it was from "hard pressing" the buttons which I did not do (I'm the sole operator) 3) The on frame charger-input stopped working 4) Battery removal and replacement was always difficult from my original purchase. Now there is a problem with the battery contacts and all electric components are dead. This bike has less than 50 hours, the Bafang components no longer function. BikesDirect has many good bikes at fair prices. Bikesdirect is an online seller. Their customer service is knowledgeable and responds quickly but they cannot make any repairs. Suggest you avoid Bafang at all costs, buy something else.