Bike Rent NYCCentral Park Rent Bike is a Member of the BikeRent.NYC group. Bike Rent NYC is the largest local bike rental business in New York City and is the official bike rental company of the NYC Parks. Bike Rent NYC serves New York City residents and visitors alike.
Bike Rent NYC (bikerent.nyc) has 559 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Activities & Tours · New York, New York
Excellent
Activities & Tours · New Rochelle, New York
Excellent
Activities & Tours · New York, New York
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Activities & Tours · New York, New York
Excellent
559 approved reviews, newest moderated first
Miquel
Good service! But, upgradeable bikes!
Response from Bike Rent NYCMar 30, 2020
Hello Miquel, Thank you for your feedback. We generally rotate the bikes in our lineup every year to always have newer units available. While we do have bike mechanics in our stores to maintain our stock, we apologize if the bike you received was not up to our normal high-standard. We will certainly address this internally in our efforts to be a better company.
Odilon
Very good service. I am satisfied.
Response from Bike Rent NYCMar 28, 2020
Thank you for riding with Bike Rent NYC! We appreciate your leaving a review for us and hope to see you again soon.
James from K.
Friendly staff, good bikes, competitive rates.
Response from Bike Rent NYCMar 28, 2020
Hello James, Thank you! We truly appreciate your business and the great review! --Bike Rent NYC
kelly
They dind know where they live my ID.
Response from Bike Rent NYCApr 7, 2020
Hello Kelly, Thank you for riding with Bike Rent NYC! We appreciate your feedback here as it helps us to discover areas which we need to improve upon. We work hard to train our staff on how to provide great customer service. Clearly, this was not what you experienced in our store and we do apologize for that. I hope that the ID was moved to our main location and you did eventually receive it but please let us know any other details if you did not - which location of ours did you rent from? You can email this to us - [email protected] Kind regards, Bike Rent NYC
S K.
too expensive
Response from Bike Rent NYCApr 7, 2020
Hello SK, Thank you for your business and feedback here. While prices can and will vary wildly in the NYC rental scene - we at Bike Rent NYC remain very competitive in our pricing. I am sorry, if you did not feel the value for the money you spent. If you are local or come to the city frequently, we would like to earn your business back by offering you this online link which will give you 40% off your next rental: https://bikerent.nyc/checkout/bike-rental/partner/
Alan
Bike was good. The customer service was not so good. When I asked the agent in the kiosk to confirm that my email address would not be used for purposes other than what I agreed, I got a very sharp and rude answer. Not a nice customer experience. However the cycle was nice.
Response from Bike Rent NYCMar 30, 2020
Hello Alan, Thank you for riding with Bike Rent NYC! We appreciate your feedback here as it helps us to discover areas which we need to improve upon. We work hard to train our staff on how to provide great customer service. Clearly, this was not what you experienced in our store and we do apologize for that as it is not who we are as a company. Kind regards, Bike Rent NYC
Alan H.
Easy online process, the experience was helped by a fantastic autumn (fall) day and of course the traffic free Central Park at the weekend. Bike actually appeared to have had some maintenance
Response from Bike Rent NYCMar 28, 2020
Hello Alan, Thank you for riding with Bike Rent NYC! We do strive to provide top-notch service and bicycles to our guests. We were very happy to see this reflected in your review.
Graham Z.
Excellent way to see Central Park. You can get round it fairly easy, with lanes to help congestion as there will always be lots of tourists and joggers! It is bigger than you think. You don't get too much time for your money, but we're so glad we did it this way, which I would recommend to anyone.
Response from Bike Rent NYCMar 31, 2020
Hello Graham, Thank you for riding with Bike Rent NYC! We appreciate your leaving a review for us and hope to see you again soon.