Patrick W.
Very poor second experience
This was our second time using them after a very enjoyable experience a couple of years previous. This time was nowhere near as enjoyable with all the staff really stressed in the presence of a very stressed and angry boss. Customer service was zero and offputting to the extent we'd never use them again.
Response from Bike Rent NYCMar 28, 2020
Hello Patrick, Thank you for riding with Bike Rent NYC and your return business! We appreciate your feedback here as it helps us to discover areas which we need to improve upon. We work hard to train our staff on how to provide great customer service. Clearly, this was not what you experienced in our store and we do apologize for that as it is not who we are as a company. Kind regards, Bike Rent NYC