BikeBerry.comReviews of bikeberry.com

Horrible customer service I received damaged wheels they asked me to send them pictures of the box and the wheels which I have done. Still waiting for a refund over two days. Horrible customer service do not shop here.

Alvin gave me a great experience great service

Anna is a good listener

Great experience couldn't of been helped any better. EARL was polite dedicated and on top of his game. Definitely on his way to great heights with his career at Bike Berry. Thanks buddy

UPDATE 07/24/2023 Placed my order for Wheel Set and a Mirror. Waited almost a week and come to find out that FedEx couldn't delivery my package. NOT FedEx fault because whoever processed my order assigned it to be delivered by FedEx HOME Delivery. The problem with that is FedEx HOME Delivery does NOT deliver to P.O. Boxes. For those of you that are not aware, FedEx GROUND SmartPost DOES deliver to P.O.Boxes and so does UPS SurePost. I spent over 2.5 hours chatting with Earl trying to see if they could get in touch with FedEx and have them redirect and have my package delivered via FedEx GROUND SmartPost so my package wouldn't be sent back to Bikeberry as undeliverable. He didn't do it, didn't even try. So I ask him can you at least get in contact with FedEx and at the very least have FedEx hold it for me and I will pick it up myself. But no, he couldn't do that either. He insisted that since Bikeberry sent my package via FedEx HOME Delivery, which was Bikeberrys deliberate mistake, that the only way I could receive my order is if it was resent to my physical address. That is just not an option because the reason I have a P.O. Box is to keep my mail and packages from being stolen and I work 18 hours a day and I wouldn't be there when they deliver. My first time ordering from Bikeberry was great, no issues at all. This time around, they ain't worth a crap and I can see why Bikeberry has a long list of complaints on the BBB website and other online reviews! Earl then had the gall to tell me if they resent the order that I would have to pay for the shipping! Really??? I bought over $100 in parts from them which qualified my order for FREE shipping and they made the mistake of shipping my order via FedEx HOME Delivery to my P.O. Box knowing dern well FedEx HOME Delivery doesn't deliver to P.O. Boxes. So basically, they want me, the customer, to pay for their mistakes!!! That don't cut it Hoss! I told them that they no longer have a customer and they no longer have a sale of $100+. I'll just take my business elsewhere. All they care about is how they can rake folks. Bikeberry is alright if there is a small issue where there is no time or money involved but when there's a bigger issue involved, they literally just FAIL to deliver!!! Stay away, don't do business with folks who don't appreciate their customers and correct their own mistakes. Bad business practices Bikeberry. And yes, I know alot of folks and I will spread word of mouth just how sad and pathetic you really are!!! Don't waste anymore of your time arguing with these folks at Bikeberry. Instead, file a complaint with the Attorney General in California and file another complaint with the Better Business Bureaus about Bikeberrys deceptive business practices,vonline fraud and false advertising. Also, make a vow to never do business with them and stop supporting bad businesses!!!

Earl did a lot of digging to help me figure out what part I needed. He was a big help!

Alvin Seville was very professional and knowledgeable He answered my questions without haste. I would definitely hire

I got exactly what I was looking for, and got it within 2 days!. Anything motorized bike related can be purchased here with confidence! I highly recommend bikeberry.com!