BigtoeReviews of bigtoe.yoga

The service department is wonderful! So kind and quick! They will keep you updated and they did a fantastic job. As well as making sure no lights were left on the vehicle after service and gave it a nice complimentary car wash too! Highly recommend the service department here.

Wei was incredibly punctual both starting and ending our session. He used plenty of oil and I got a really good deep tissue rub. Wei is a lovely person and I got a terrific rub.

Julia was fantastic! Great we're working out that really hard knots, and listening to what I had to say. I felt like a million bucks after! She was the ultimate professional!

Imola is a gifted, highly skilled massage therapist. She is warm and trustworthy. I felt comfortable with her immediately. She is highly skilled and experienced. I recommend her very, very highly.

This was my first time using Bigtoe and I had the best experience. Danielle was so knowledgeable about the body. Best massage I have gotten in a very long time!

1 out of 5 stars. I am writing this review not just for myself, but for the hardworking massage therapist this company treated with complete disrespect. I booked a massage through Big Toe Mobile Massage in Charlotte for a family member who had just come out of major surgery — a six hour procedure. Less than an hour before the appointment, his medical team informed us that massage was not safe for him at this stage of his recovery. I immediately contacted Big Toe Mobile Massage by email — their only available contact method, which is a problem in itself — to explain the situation and request a reschedule. They responded that I was outside their three hour cancellation window and therefore could not reschedule. I then followed up asking whether they would honor my payment toward a future appointment, given that the service could not be delivered due to a medical emergency beyond anyone's control. They never responded to that email. Their massage therapist — who had already arrived at the hospital and handled this entire situation with extraordinary grace and professionalism — personally advocated for me via text, asking the company to honor my payment. Their response to her made it clear that I was welcome to rebook — but would need to pay again in full. That means paying $179 twice and receiving one session. For a medical emergency cancellation. And when their therapist asked whether she would be compensated for showing up today, they told her she would only receive 50% of what I paid. This company ignored a grieving family member in a medical crisis, refused to honor a payment for a service never rendered, and shortchanged their OWN hardworking massage therapist in the process. Zero stars would be more accurate.

Jennifer was punctual, great energy, and gave a great massage. It as an all around terrific experience.

Great experience! I would definitely recommend Jonathan! Very patient and calm! It is nice to not have to leave your home and have someone come to you!