BiggerBooksReviews of biggerbooks.com

Did not get book or refund. Really no explanation as well. Very disappointed.

Poor communication with Biggerbooks, AND a lack of transparency about the availability of the book I ordered.

I thought the process was very well handled. I've had a very interesting time getting my books this semester.

The order was canceled, and I did not cancel it. I never received shipping advice. Now I’ve placed it with someone else.

Ordered a book on the 6th for a present and I have not received it and it still has not reached the wearhouse I would like to know when it will be here

ORDER CANCELLED RANDOMLY. They put the blame on me saying I misspelled my address (but ironically because this was my first order from this site, I had screenshots, & literally nothing was misspelled). My money was refunded THE DAY before it was supposed to arrive, on Christmas, wow. Chat service said simply replace the order, and surprise surprise, guess which book is suddenly OUT OF STOCK with no contact from the distributor. After chat services ended, I googled reviews on BiggerBooks.com and found out BiggerBooks had this problem frequently from a handful of other reviewers. Seems like they don’t want to admit their faults of miscounting their stock or simply try to use this tactic to draw in innocent customers, and instead of admitting their fault they’ll throw it back on you and say you were the person at fault. DO NOT SHOP WITH BIGGER BOOKS!

My order never came.

ZERO STARS, DO NOT BUY FROM THEM! I was skeptical because of other reviews that mentioned the length of time this company takes. I figured 1.5 months would be enough, it's not. I emailed, no response. I FINALLY got ahold of a live chat representative who told me I had to wait the maximum length of time before they would consider a refund; all this time, USPS tracking noted that a label was printed for the item, but it has/had yet to be turned over to USPS- WHICH MEANS IT NEVER EVEN SHIPPED! I waited. I re-approached the live chat agent for a refund when the max time was up. It's a mess. They need approval from their supervisor before they are authorized to release a refund. My classes started 2 weeks ago, so time is of the essence for me. Now I have to pay the full price of the book plus next day shipping -all because I MIS-placed my faith in this bogus company. Learn from my mistake and DON'T PURCHASE FROM BiggerBooks.com!!!